Bilingual Loan Servicing Collections Specialist
Credit9, Irvine, California, United States, 92713
Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a
Collections Specialist , you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency.
Compensation $20.00-$22.00 per hour depending on experience plus bonus.
Location Remote - Must be located within the United States.
Responsibilities
Improve overall portfolio health through the assistance of past-due clients.
Maintain proper communications including, but not limited to:
Inbound and Outbound Calls
Inbound and Outbound Emails
Servicing via SMS messaging and online chats
Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics.
Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor.
Ensure adherence to the Loan Servicing guidelines.
Professionally handle escalated customer service issues before passing off a customer.
Perform other related duties as assigned.
Requirements
3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans.
Bilingual in English and Spanish
Call Center experience.
Proficient with Microsoft Office and Google Suite.
Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
Outstanding verbal and written communication skills.
Superior multi-tasking skills.
Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team.
Professional presentation and demeanor
Education
High School diploma or equivalent required.
Bachelor’s degree preferred.
Company Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Note To Agencies Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers.
Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.
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Collections Specialist , you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. They will be supported and work directly with the Team Lead and Collections supervisor. The Collections agent will work directly with clients to resolve delinquency by creating payment plans and will assist in enrolling in hardship assistance programs to prevent future delinquency.
Compensation $20.00-$22.00 per hour depending on experience plus bonus.
Location Remote - Must be located within the United States.
Responsibilities
Improve overall portfolio health through the assistance of past-due clients.
Maintain proper communications including, but not limited to:
Inbound and Outbound Calls
Inbound and Outbound Emails
Servicing via SMS messaging and online chats
Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics.
Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor.
Ensure adherence to the Loan Servicing guidelines.
Professionally handle escalated customer service issues before passing off a customer.
Perform other related duties as assigned.
Requirements
3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans.
Bilingual in English and Spanish
Call Center experience.
Proficient with Microsoft Office and Google Suite.
Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
Outstanding verbal and written communication skills.
Superior multi-tasking skills.
Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team.
Professional presentation and demeanor
Education
High School diploma or equivalent required.
Bachelor’s degree preferred.
Company Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Note To Agencies Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers.
Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.
#J-18808-Ljbffr