Call Center Agent (Client Experience & Inside Sales)
Arrow Pest Control, Marlboro, New Jersey, United States
Call Center Agent (Client Experience & Inside Sales)
Job Summary
Arrow Pest Control is seeking an experienced
Call Center Agent
to join our Client Experience Division. This role focuses on customer service, appointment scheduling, inside sales, and client retention for a fast-paced service company. If you have strong communication skills, enjoy helping customers, and want to be part of a supportive team environment, this role may be the perfect fit.
Compensation Starting Pay: $20–$25 per hour , based on experience
Additional earning potential through monthly
commission
and
performance bonuses
Long-Term Disability
Company-Paid Life Insurance
401(k) with Company Match
Paid Training
Growth opportunities within a family-owned company
Responsibilities
Answer inbound customer calls with professionalism and accuracy
Schedule pest control services and coordinate with field technicians
Conduct outbound follow-up calls and service reminders
Support
inside sales
by identifying customer needs and recommending service programs
Maintain detailed notes and data in CRM systems
Assist with client retention and proactive outreach
Work collaboratively with the Customer Experience and Operations teams
Deliver exceptional service that aligns with the company's
Core Values
Qualifications
Minimum 2 years of call center experience required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
High attention to detail and accuracy
Positive, team-oriented attitude
High School Diploma or equivalent (required)
Experience in a service-based company preferred
Bilingual candidates are a plus
Why Work With Us? Arrow Pest Control is a family-owned New Jersey company with over 50 years of service. Our team is built on strong values— We Do The Work, Lead By Example, Always Safety First, Always Be Present, We Are All Brand Ambassadors, and We Are Pioneers.
We provide a supportive environment where team members grow, succeed, and make a meaningful impact on our clients.
Work Location (Occasional remote Saturday hours 8:00 AM–12:00 PM)
#J-18808-Ljbffr
Call Center Agent
to join our Client Experience Division. This role focuses on customer service, appointment scheduling, inside sales, and client retention for a fast-paced service company. If you have strong communication skills, enjoy helping customers, and want to be part of a supportive team environment, this role may be the perfect fit.
Compensation Starting Pay: $20–$25 per hour , based on experience
Additional earning potential through monthly
commission
and
performance bonuses
Long-Term Disability
Company-Paid Life Insurance
401(k) with Company Match
Paid Training
Growth opportunities within a family-owned company
Responsibilities
Answer inbound customer calls with professionalism and accuracy
Schedule pest control services and coordinate with field technicians
Conduct outbound follow-up calls and service reminders
Support
inside sales
by identifying customer needs and recommending service programs
Maintain detailed notes and data in CRM systems
Assist with client retention and proactive outreach
Work collaboratively with the Customer Experience and Operations teams
Deliver exceptional service that aligns with the company's
Core Values
Qualifications
Minimum 2 years of call center experience required
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
High attention to detail and accuracy
Positive, team-oriented attitude
High School Diploma or equivalent (required)
Experience in a service-based company preferred
Bilingual candidates are a plus
Why Work With Us? Arrow Pest Control is a family-owned New Jersey company with over 50 years of service. Our team is built on strong values— We Do The Work, Lead By Example, Always Safety First, Always Be Present, We Are All Brand Ambassadors, and We Are Pioneers.
We provide a supportive environment where team members grow, succeed, and make a meaningful impact on our clients.
Work Location (Occasional remote Saturday hours 8:00 AM–12:00 PM)
#J-18808-Ljbffr