Leading Edge Connections
Customer Service Representative
Leading Edge Connections, Grand Island, New York, United States
Overview
Customer Service Representative
Location: On-site | Grand Island, NY
Company: Leading Edge Connections (LEC)
Schedule: Full-Time
Pay: $16.75 – $18.00/hour (based on experience)
About Leading Edge Connections Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We’re growing quickly and opening a new Grand Island office built for collaboration, efficiency, and team energy.
We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.
Role Overview The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.
What You’ll Do
Handle inbound customer calls in a professional and friendly manner
Assist customers with service-related questions and account support
Explain billing statements, charges, and payment options clearly
Resolve issues efficiently or escalate when needed
Document customer interactions accurately using internal systems
What We’re Looking For
Customer service or call center experience preferred (not required)
Strong communication and listening skills
Comfortable using computers and navigating multiple systems
Reliable, punctual, and team-oriented
Ability to work on-site in Grand Island, NY
Work Environment
Fun, fast-paced, modern office environment
Supportive leadership and collaborative team culture
Structured schedules with clear expectations
New office space designed for productivity and comfort
What We Offer
Competitive hourly pay ($16.75–$18.00/hour) W2 Employment
Paid training
Paid time off and sick time
Full-time, stable schedules
Opportunities for growth as the company expands
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Location: On-site | Grand Island, NY
Company: Leading Edge Connections (LEC)
Schedule: Full-Time
Pay: $16.75 – $18.00/hour (based on experience)
About Leading Edge Connections Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We’re growing quickly and opening a new Grand Island office built for collaboration, efficiency, and team energy.
We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.
Role Overview The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.
What You’ll Do
Handle inbound customer calls in a professional and friendly manner
Assist customers with service-related questions and account support
Explain billing statements, charges, and payment options clearly
Resolve issues efficiently or escalate when needed
Document customer interactions accurately using internal systems
What We’re Looking For
Customer service or call center experience preferred (not required)
Strong communication and listening skills
Comfortable using computers and navigating multiple systems
Reliable, punctual, and team-oriented
Ability to work on-site in Grand Island, NY
Work Environment
Fun, fast-paced, modern office environment
Supportive leadership and collaborative team culture
Structured schedules with clear expectations
New office space designed for productivity and comfort
What We Offer
Competitive hourly pay ($16.75–$18.00/hour) W2 Employment
Paid training
Paid time off and sick time
Full-time, stable schedules
Opportunities for growth as the company expands
#J-18808-Ljbffr