Office Assistant/Customer Service Representative
Costa Auto Care and Tire, Oakland, California, United States, 94616
Overview
Job Title:
Customer Success Representative (CSR) / Office Assistant Location:
Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605 Job Type:
Full-Time Compensation:
Starting at $20/hr About Us
Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees. Job Description
We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks. Key Responsibilities
Customer Success Representative (CSR): Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop. Make thank you calls to customers to express appreciation for their business. Conduct daily Repair Order (RO) audits to ensure accuracy and completeness. Write and send handwritten cards to new customers to welcome them to our shop. File and manage paperwork, including RO’s, bills, and financial documents. Office Assistant
Support service advisors by helping them navigate their day-to-day challenges. Answer phone calls, assist with customer inquiries, and set appointments (if trained). Assist with upselling services and products (if trained). Prepare estimates and inspections for customer vehicles. Process customer payments and ensure a positive "kiss goodbye" experience. Act as a shuttle driver and parts runner as needed. Conduct shop tours for new or prospective customers. Send text reminders for appointments and follow-up with customers. Qualities & Character Traits
Enthusiastic:
Brings positive energy to the team and customers. Outgoing:
Comfortable interacting with customers and team members. Organized:
Able to manage multiple tasks efficiently. Supporter:
Enjoys helping others succeed. Likes to Help:
Has a genuine desire to assist customers and colleagues. Dependable:
Reliable and trustworthy in all tasks. Go-getter:
Proactively looks for opportunities to contribute. Self-starter:
Takes initiative and doesn’t wait to be told what to do. Good Computer Skills:
Proficient with necessary software and tools. Good Voice for the Phone:
Clear and pleasant communication skills over the phone. Qualifications
High school diploma or equivalent. Previous experience in a customer service or office assistant role is preferred. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills. Valid California driver's license required. Bilingual (English/Spanish) is a plus. Why Join Us
Starting pay at $20/hr with potential for growth. Benefits include paid time off, healthcare, and more. A friendly and supportive work environment. Opportunities to learn about the automotive industry. How to Apply
Interested candidates are encouraged to apply by sending their resume and a brief cover letter to
olandocosta1@gmail.com
or drop it off in person at our location. We look forward to hearing from you!
#J-18808-Ljbffr
Job Title:
Customer Success Representative (CSR) / Office Assistant Location:
Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605 Job Type:
Full-Time Compensation:
Starting at $20/hr About Us
Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees. Job Description
We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks. Key Responsibilities
Customer Success Representative (CSR): Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop. Make thank you calls to customers to express appreciation for their business. Conduct daily Repair Order (RO) audits to ensure accuracy and completeness. Write and send handwritten cards to new customers to welcome them to our shop. File and manage paperwork, including RO’s, bills, and financial documents. Office Assistant
Support service advisors by helping them navigate their day-to-day challenges. Answer phone calls, assist with customer inquiries, and set appointments (if trained). Assist with upselling services and products (if trained). Prepare estimates and inspections for customer vehicles. Process customer payments and ensure a positive "kiss goodbye" experience. Act as a shuttle driver and parts runner as needed. Conduct shop tours for new or prospective customers. Send text reminders for appointments and follow-up with customers. Qualities & Character Traits
Enthusiastic:
Brings positive energy to the team and customers. Outgoing:
Comfortable interacting with customers and team members. Organized:
Able to manage multiple tasks efficiently. Supporter:
Enjoys helping others succeed. Likes to Help:
Has a genuine desire to assist customers and colleagues. Dependable:
Reliable and trustworthy in all tasks. Go-getter:
Proactively looks for opportunities to contribute. Self-starter:
Takes initiative and doesn’t wait to be told what to do. Good Computer Skills:
Proficient with necessary software and tools. Good Voice for the Phone:
Clear and pleasant communication skills over the phone. Qualifications
High school diploma or equivalent. Previous experience in a customer service or office assistant role is preferred. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills. Valid California driver's license required. Bilingual (English/Spanish) is a plus. Why Join Us
Starting pay at $20/hr with potential for growth. Benefits include paid time off, healthcare, and more. A friendly and supportive work environment. Opportunities to learn about the automotive industry. How to Apply
Interested candidates are encouraged to apply by sending their resume and a brief cover letter to
olandocosta1@gmail.com
or drop it off in person at our location. We look forward to hearing from you!
#J-18808-Ljbffr