Global Trade Customer Service Specialist
KERSIA INTERNATIONAL, Saratoga Springs, New York, United States
Key Responsibilities
Assist customers with preparing and consolidating orders. Obtain shipping quotations and respond to related queries. Prepare export documentation and support export administration. Liaise with relevant authorities as required. Coordinate export compliance in collaboration with the production team. Manage import documentation and ensure compliance with customs regulations. Track and monitor shipments to ensure timely delivery and resolve any delays. Communicate with freight forwarders, carriers, and customs brokers for both import and export processes. Maintain accurate records of all import/export transactions for audit and reporting purposes. Ensure adherence to international trade laws, tariffs, and duty requirements. Perform other duties appropriate to the position and occasionally support team members.
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Assist customers with preparing and consolidating orders. Obtain shipping quotations and respond to related queries. Prepare export documentation and support export administration. Liaise with relevant authorities as required. Coordinate export compliance in collaboration with the production team. Manage import documentation and ensure compliance with customs regulations. Track and monitor shipments to ensure timely delivery and resolve any delays. Communicate with freight forwarders, carriers, and customs brokers for both import and export processes. Maintain accurate records of all import/export transactions for audit and reporting purposes. Ensure adherence to international trade laws, tariffs, and duty requirements. Perform other duties appropriate to the position and occasionally support team members.
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