Retail Cosmetics Brand Expert - Estee Lauder, Walden Galleria - Full Time
Macy's, Buffalo, New York, United States, 14266
Overview
Be part of an amazing story
– Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, built on innovations, traditions, inspiring stores and irresistible products, and iconic moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy’s a special place to work.
Job Overview As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast — creating personalized routines, demonstrating new trends, and helping customers look and feel their best.
In this role, you\'ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You\'ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you\'ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.
How our Beauty Brand Expert Leaders spend their day
Every day starts with a positive example
– come in energized and ready to inspire your team, wear your name badge with pride, greet colleagues with genuine warmth, and ensure your counter is polished, organized, and welcoming. Review daily sales goals, stay informed on new launches, top-performing products, and current beauty trends to lead with confidence and deliver exceptional service.
On the floor, you lead through action
– welcome customers with hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
Maintain a shoppable space
– ensure testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards; support merchandising updates and keep the space visually appealing
Finish Strong
– remind customers about Loyalty benefits, ensure they leave with everything they need, and end interactions with a sincere thank-you, often using the customer\'s name.
Service starts with each other
– model collaboration, honesty, and care to support peers and better serve customers and communities.
Excellence is a journey
– strive to improve daily, take pride in work, achieve sales goals, and learn from others to deliver store results.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrate sound judgment and a passion for the beauty industry
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
3-5 years of relevant retail, beauty, or leadership experience preferred
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. We support continuous learning and leadership development, and opportunities to engage with Colleague Resource Groups and volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy's. Whether you\'re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy\'s offers unique opportunities to be part of memorable moments in people\'s lives.
Join us and help write the next chapter in our story — Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy\'s Inc. reserves the right to amend this job description at any time. Macy\'s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
#J-18808-Ljbffr
– Macy's is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, built on innovations, traditions, inspiring stores and irresistible products, and iconic moments like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy’s a special place to work.
Job Overview As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast — creating personalized routines, demonstrating new trends, and helping customers look and feel their best.
In this role, you\'ll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You\'ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you\'ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.
How our Beauty Brand Expert Leaders spend their day
Every day starts with a positive example
– come in energized and ready to inspire your team, wear your name badge with pride, greet colleagues with genuine warmth, and ensure your counter is polished, organized, and welcoming. Review daily sales goals, stay informed on new launches, top-performing products, and current beauty trends to lead with confidence and deliver exceptional service.
On the floor, you lead through action
– welcome customers with hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
Maintain a shoppable space
– ensure testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards; support merchandising updates and keep the space visually appealing
Finish Strong
– remind customers about Loyalty benefits, ensure they leave with everything they need, and end interactions with a sincere thank-you, often using the customer\'s name.
Service starts with each other
– model collaboration, honesty, and care to support peers and better serve customers and communities.
Excellence is a journey
– strive to improve daily, take pride in work, achieve sales goals, and learn from others to deliver store results.
Who You Are and What You Will Do
Deliver exceptional customer service through personalized consultations and expert product knowledge
Build lasting relationships with clients and drive client development through outreach and follow-up
Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
Plan and execute in-store and vendor-led events to drive traffic and engagement
Maintain brand standards through proper merchandising, hygiene, and stock replenishment
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
Resolve customer concerns in a professional and customer-first manner
Stay informed on new launches, best-sellers, and beauty trends to support team education
Manage multiple priorities in a fast-paced environment with strong attention to detail
Demonstrate sound judgment and a passion for the beauty industry
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
3-5 years of relevant retail, beauty, or leadership experience preferred
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Essential Physical Requirements You Will Perform
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. We support continuous learning and leadership development, and opportunities to engage with Colleague Resource Groups and volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us This is a great time to join Macy's. Whether you\'re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy\'s offers unique opportunities to be part of memorable moments in people\'s lives.
Join us and help write the next chapter in our story — Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy\'s Inc. reserves the right to amend this job description at any time. Macy\'s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
#J-18808-Ljbffr