Leasing Consultant-Modera Aventura
Mill Creek Residential Trust LLC, Miami, Florida, us, 33222
Posted Thursday, January 15, 2026 at 6:00 AM
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact "day-to-day" duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Professionally present the community and homes along with specific features and benefits
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, home models, and "market ready" homes are in impeccable condition
Share promotional ideas and events for marketing timeline
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing. Follow up
#J-18808-Ljbffr
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Reports to: Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine the exact "day-to-day" duties. Decisions will take into account the Leasing Consultants skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Professionally present the community and homes along with specific features and benefits
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, home models, and "market ready" homes are in impeccable condition
Share promotional ideas and events for marketing timeline
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins such as walking home, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing. Follow up
#J-18808-Ljbffr