Sr Inside Sales Representative
AlarMax Distributors is looking to grow their team of Inside Sales Representatives in our Beltsville MD location.
Who are we? AlarMax is an industry leader of distributing state-of-the-art solutions from manufacturers of intrusion, fire, video surveillance, access control, residential & commercial AV, sound, communications, structured cabling, and home automation products. We have expanded to 25 locations across the US and continue planning for future growth.
What are we looking for? We are looking for motivated, career oriented, and forward-thinking individuals with a desire to learn and become an integral member of the AlarMax team. The candidate must be comfortable working in a fast-paced environment that is customer service oriented. The position will require a multitasking, forward thinking, efficient and productive go-getter.
The Sr Inside Sales Representative will be responsible for all sales job duties, from assisting customers, generating leads, and increasing sales. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. The successful candidate will stay up to date with product features and maintain our branches visual appearance in high standards, while ultimately achieving excellent customer service and consistently meeting branch sales goals.
Core Responsibilities and Job Duties
Ensure high levels of customer satisfaction through excellent sales and customer service
Assess customers’ needs and provide assistance and information on product features
Demonstrate use and operation of product and recommend products to customers and answer questions
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales and have the ability to cross sell products
Sourcing new sales opportunities through inbound lead follow-up
Place outgoing calls to known or unknown customers based on initiatives and existing work
Accurately and efficiently, complete all sales transactions which include processing invoices, returns, receiving and processing cash, checks and credit card payments
Participate as a team with co-workers to ensure proper customer service
Build productive trust relationships with customers and team members
Skills and Core Competencies
Proven work experience as Sr Sales Representative or similar roles. (at least 2-5 yrs experience )
Previous exposure or experience with AV, CCTV, security, fire alarm, or surveillance products or installation
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Marketing and Industry Insight - Working knowledge of customer and market dynamics and requirements
Upselling and Cross Selling - Track record of over-achieving sales quota
Hands‑on experience with POS transactions and MS Office
Familiarity with inventory procedures
Active listening - Solid communication and interpersonal skills
Conversational excellence - A friendly and energetic personality with customer service focus
Willingness to learn
Ability to perform under pressure and address complaints in a timely manner
High school degree or equivalent
Compensation Competitive pay with ability to earn monthly commissions based on meeting company and branch specific metrics.
Benefits
Health insurance for individual and family
Company paid life insurance
401k Profit Sharing Plan with Company match
#J-18808-Ljbffr
Who are we? AlarMax is an industry leader of distributing state-of-the-art solutions from manufacturers of intrusion, fire, video surveillance, access control, residential & commercial AV, sound, communications, structured cabling, and home automation products. We have expanded to 25 locations across the US and continue planning for future growth.
What are we looking for? We are looking for motivated, career oriented, and forward-thinking individuals with a desire to learn and become an integral member of the AlarMax team. The candidate must be comfortable working in a fast-paced environment that is customer service oriented. The position will require a multitasking, forward thinking, efficient and productive go-getter.
The Sr Inside Sales Representative will be responsible for all sales job duties, from assisting customers, generating leads, and increasing sales. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. The successful candidate will stay up to date with product features and maintain our branches visual appearance in high standards, while ultimately achieving excellent customer service and consistently meeting branch sales goals.
Core Responsibilities and Job Duties
Ensure high levels of customer satisfaction through excellent sales and customer service
Assess customers’ needs and provide assistance and information on product features
Demonstrate use and operation of product and recommend products to customers and answer questions
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales and have the ability to cross sell products
Sourcing new sales opportunities through inbound lead follow-up
Place outgoing calls to known or unknown customers based on initiatives and existing work
Accurately and efficiently, complete all sales transactions which include processing invoices, returns, receiving and processing cash, checks and credit card payments
Participate as a team with co-workers to ensure proper customer service
Build productive trust relationships with customers and team members
Skills and Core Competencies
Proven work experience as Sr Sales Representative or similar roles. (at least 2-5 yrs experience )
Previous exposure or experience with AV, CCTV, security, fire alarm, or surveillance products or installation
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Marketing and Industry Insight - Working knowledge of customer and market dynamics and requirements
Upselling and Cross Selling - Track record of over-achieving sales quota
Hands‑on experience with POS transactions and MS Office
Familiarity with inventory procedures
Active listening - Solid communication and interpersonal skills
Conversational excellence - A friendly and energetic personality with customer service focus
Willingness to learn
Ability to perform under pressure and address complaints in a timely manner
High school degree or equivalent
Compensation Competitive pay with ability to earn monthly commissions based on meeting company and branch specific metrics.
Benefits
Health insurance for individual and family
Company paid life insurance
401k Profit Sharing Plan with Company match
#J-18808-Ljbffr