Customer Service Representative
Ultimate Image Printing, Santa Ana, California, United States, 92725
Overview
Ultimate Image Printing 2110 S. Anne St, Santa Ana, CA 92704 Position: Customer Service Representative Work Type: Full-Time Expected hours: 40 /per week Hourly Payrate: $21 - $23 About the Job: Ultimate Image Printing is a fast-paced, rapidly growing company specializing in digital, offset, and large-format printing. We're passionate about quality and innovation, and we are looking for a dependable, skilled, and detail-oriented Warehouse Associate We are looking for a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This role involves assisting customers with inquiries, orders, issues, and ensuring a smooth and positive customer experience from start to finish. Responsibilities
Respond to customer inquiries via phone, email, chat, or social media. Assist customers in placing orders and understanding product options. Resolve complaints, delivery concerns, and order-related issues in a timely and professional manner. Coordinate with production and fulfillment teams to ensure accurate and timely order processing. Maintain accurate customer records using CRM or internal tools. Provide excellent product knowledge and recommend solutions based on customer needs. Support administrative tasks related to customer accounts and documentation. Qualifications
Previous experience in customer service or client support (preferably in printing, e-commerce or creative industries). Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Problem-solving mindset with a calm and positive attitude. Basic computer proficiency and familiarity with CRM or customer service software. Strong attention to detail and commitment to high-quality service. Skills
Experience in art, design, or printing industries is a plus. Ability to work in a fast-paced environment. Strong written and oral communication skills. Benefits
Health Care Plan (Medical, Dental) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development
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Ultimate Image Printing 2110 S. Anne St, Santa Ana, CA 92704 Position: Customer Service Representative Work Type: Full-Time Expected hours: 40 /per week Hourly Payrate: $21 - $23 About the Job: Ultimate Image Printing is a fast-paced, rapidly growing company specializing in digital, offset, and large-format printing. We're passionate about quality and innovation, and we are looking for a dependable, skilled, and detail-oriented Warehouse Associate We are looking for a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This role involves assisting customers with inquiries, orders, issues, and ensuring a smooth and positive customer experience from start to finish. Responsibilities
Respond to customer inquiries via phone, email, chat, or social media. Assist customers in placing orders and understanding product options. Resolve complaints, delivery concerns, and order-related issues in a timely and professional manner. Coordinate with production and fulfillment teams to ensure accurate and timely order processing. Maintain accurate customer records using CRM or internal tools. Provide excellent product knowledge and recommend solutions based on customer needs. Support administrative tasks related to customer accounts and documentation. Qualifications
Previous experience in customer service or client support (preferably in printing, e-commerce or creative industries). Strong communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Problem-solving mindset with a calm and positive attitude. Basic computer proficiency and familiarity with CRM or customer service software. Strong attention to detail and commitment to high-quality service. Skills
Experience in art, design, or printing industries is a plus. Ability to work in a fast-paced environment. Strong written and oral communication skills. Benefits
Health Care Plan (Medical, Dental) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development
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