Business Development Representative
Grote Automotive - Fort Wayne, Fort Wayne, Indiana, United States, 46804
Overview
At Grote Automotive, we do things differently — no stiff suits, no pushy sales scripts, just real people helping real customers find cars they love. Our BDC team is the voice of the dealership, making the first impression that sets the tone for the entire customer experience. We’re upbeat, team-driven, and believe that work should be fun and rewarding.
Responsibilities
Proactively reach out
to potential customers through phone calls, text messages, and emails to generate appointments and build relationships.
Qualify and engage leads
by listening to their needs, answering questions, and setting them up with the right salesperson or vehicle.
Research and target potential customers
using tools like lead-generating programs, CRM systems, and other sales intelligence platforms.
Assist
in refining outreach strategies, craft compelling messaging, and improve lead generation results.
Maintain accurate and up-to-date CRM records
for all customer interactions and follow-ups.
Continuously learn
about our inventory, promotions, and the automotive market so you can confidently guide every conversation.
Bring the energy — our customers can hear your smile over the phone!
Why You’ll Love This Role
Competitive Pay:
Starts at $17–$19 per hour, with the chance to earn weekly performance incentives (spiffs) based on your success.
Supportive Team Culture:
Join a collaborative environment that values personal growth, teamwork, and delivering exceptional customer experiences.
Meaningful Impact:
Play a key role in helping customers make one of life’s biggest purchases—guiding them with confidence, care, and clarity.
A
laid-back, fun culture
that celebrates wins big and small.
Opportunities for advancement within a fast-growing automotive group.
Responsibilities (continued)
Develop
and maintain strong relationships with existing and prospective customers.
Assist
with customer inquiries over the phone, through text, and email while using multiple CRM systems in a timely manner.
Follow up
with customers to maintain strong relationships and identify any potential issues or concerns with the car-buying process.
Must maintain
a high standard of quality in dials, calls, and achieve target goals.
A positive, self-motivated attitude
with a passion for connecting with people.
Strong communication skills
— you’re as comfortable on the phone as you are writing a killer follow-up email.
The ability to thrive
in a fast-paced, goal-oriented environment.
Qualifications
US Work Authorization.
18 years or older.
Customer Service Experience.
Basic Computer Skills.
Excellent verbal and written communication skills.
Ability to understand customer needs and provide solutions.
Strong customer relationship management skills.
Knowledge of the automotive industry and being bilingual (English/Spanish) is a plus.
Familiarity with CRM tools like Promax or similar is a plus.
This is an in-person position only; no remote positions offered.
The What You Bring
Experience
in customer service, sales, or lead generation (preferred, but not required — we’ll train the right person!).
Familiarity
with CRM tools like VinSolutions or similar is a plus.
Dependability
is a must! Regular and reliable attendance is essential for success in this role.
Detail-oriented
with a strong focus on people and goal achievement.
Demonstrates
a consistently positive attitude and enthusiasm in the workplace.
Confident , outgoing, and persistent, with the ability to adapt to challenges.
Strong problem-solving skills
and the ability to manage multiple tasks effectively.
Self-motivated
and capable of working independently while meeting deadlines.
A collaborative team player
who is open to constructive feedback and demonstrates a willingness to learn and grow.
Compensation $17 - $19 hourly
#J-18808-Ljbffr
Responsibilities
Proactively reach out
to potential customers through phone calls, text messages, and emails to generate appointments and build relationships.
Qualify and engage leads
by listening to their needs, answering questions, and setting them up with the right salesperson or vehicle.
Research and target potential customers
using tools like lead-generating programs, CRM systems, and other sales intelligence platforms.
Assist
in refining outreach strategies, craft compelling messaging, and improve lead generation results.
Maintain accurate and up-to-date CRM records
for all customer interactions and follow-ups.
Continuously learn
about our inventory, promotions, and the automotive market so you can confidently guide every conversation.
Bring the energy — our customers can hear your smile over the phone!
Why You’ll Love This Role
Competitive Pay:
Starts at $17–$19 per hour, with the chance to earn weekly performance incentives (spiffs) based on your success.
Supportive Team Culture:
Join a collaborative environment that values personal growth, teamwork, and delivering exceptional customer experiences.
Meaningful Impact:
Play a key role in helping customers make one of life’s biggest purchases—guiding them with confidence, care, and clarity.
A
laid-back, fun culture
that celebrates wins big and small.
Opportunities for advancement within a fast-growing automotive group.
Responsibilities (continued)
Develop
and maintain strong relationships with existing and prospective customers.
Assist
with customer inquiries over the phone, through text, and email while using multiple CRM systems in a timely manner.
Follow up
with customers to maintain strong relationships and identify any potential issues or concerns with the car-buying process.
Must maintain
a high standard of quality in dials, calls, and achieve target goals.
A positive, self-motivated attitude
with a passion for connecting with people.
Strong communication skills
— you’re as comfortable on the phone as you are writing a killer follow-up email.
The ability to thrive
in a fast-paced, goal-oriented environment.
Qualifications
US Work Authorization.
18 years or older.
Customer Service Experience.
Basic Computer Skills.
Excellent verbal and written communication skills.
Ability to understand customer needs and provide solutions.
Strong customer relationship management skills.
Knowledge of the automotive industry and being bilingual (English/Spanish) is a plus.
Familiarity with CRM tools like Promax or similar is a plus.
This is an in-person position only; no remote positions offered.
The What You Bring
Experience
in customer service, sales, or lead generation (preferred, but not required — we’ll train the right person!).
Familiarity
with CRM tools like VinSolutions or similar is a plus.
Dependability
is a must! Regular and reliable attendance is essential for success in this role.
Detail-oriented
with a strong focus on people and goal achievement.
Demonstrates
a consistently positive attitude and enthusiasm in the workplace.
Confident , outgoing, and persistent, with the ability to adapt to challenges.
Strong problem-solving skills
and the ability to manage multiple tasks effectively.
Self-motivated
and capable of working independently while meeting deadlines.
A collaborative team player
who is open to constructive feedback and demonstrates a willingness to learn and grow.
Compensation $17 - $19 hourly
#J-18808-Ljbffr