Sales Team Lead (PT) - Winston-Salem
Palmetto Moon LLC, Winston Salem, North Carolina, United States, 27104
# Sales Team Lead (PT) - Winston-SalemWinston-Salem 048 - Winston-Salem, NC 27103## DescriptionPalmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle.
A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including
Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.**Position Title: SALES TEAM LEAD****ROLE SUMMARY:**A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.**Duties/Responsibilities:**1. **Sales Performance**
* Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
* Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
* Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)2. **Customer Service**
* Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
* Train and coach team to offer expected level of customer service in order to drive sale performance
* Handling customer complaints professionally, striving to resolve them promptly and satisfactorily3. **Team Leadership**
* Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
* Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
* Adjust team priorities to meet goals and company/store initiatives
* Offer on the spot coaching to team members in order to correct actions or offer training
* Communicate employee concerns to the appropriate leadership within a timely manner4. **Product Knowledge & Visual Merchandising**
* Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
* Train team members on merchandise features and selling techniques
* Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.5. **Departments of Responsibilities**
* Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
* Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development1. **General Leadership Responsibilities**
* Hold self and team to company policies, appropriate addressing behavior according to specific role
* Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
* Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
* Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more## Qualifications* **Required Skills/Abilities*** Previous experience in a retail or sales environment* Shown leadership and delegation skills along with proven ability to hold team members accountable* Confident, proactive and willingness to take on workplace challenges* Ability to multi-task and change priorities as necessary* Strong verbal communication, and the ability to convey important information clearly and effectively* Quick decision-making and problem-solving abilities, specifically in terms of customer service* Ability to read key reporting and learn company POS system with standard training* **Physical Requirements*** Ability to bend, twist, stoop, stand for extended periods of time* Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations #J-18808-Ljbffr
A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including
Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.**Position Title: SALES TEAM LEAD****ROLE SUMMARY:**A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.**Duties/Responsibilities:**1. **Sales Performance**
* Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
* Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
* Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)2. **Customer Service**
* Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
* Train and coach team to offer expected level of customer service in order to drive sale performance
* Handling customer complaints professionally, striving to resolve them promptly and satisfactorily3. **Team Leadership**
* Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
* Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
* Adjust team priorities to meet goals and company/store initiatives
* Offer on the spot coaching to team members in order to correct actions or offer training
* Communicate employee concerns to the appropriate leadership within a timely manner4. **Product Knowledge & Visual Merchandising**
* Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
* Train team members on merchandise features and selling techniques
* Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.5. **Departments of Responsibilities**
* Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
* Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development1. **General Leadership Responsibilities**
* Hold self and team to company policies, appropriate addressing behavior according to specific role
* Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
* Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
* Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more## Qualifications* **Required Skills/Abilities*** Previous experience in a retail or sales environment* Shown leadership and delegation skills along with proven ability to hold team members accountable* Confident, proactive and willingness to take on workplace challenges* Ability to multi-task and change priorities as necessary* Strong verbal communication, and the ability to convey important information clearly and effectively* Quick decision-making and problem-solving abilities, specifically in terms of customer service* Ability to read key reporting and learn company POS system with standard training* **Physical Requirements*** Ability to bend, twist, stoop, stand for extended periods of time* Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations #J-18808-Ljbffr