Job Description
POSITION SUMMARY
As the Onsite Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies. Large global accounts. Has 1 or no direct reports. The main person of contact with the assigned client.
JOB FUNCTIONS
In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate
Provide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract
Maximize existing revenue potential by networking with decision-makers within the account.
Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices to ensure compliance with account requirements (timeliness, correctness, responsiveness)
Take full responsibility for global agreements and contracts in place
Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
Ensure that technical and commercial procedures are communicated correctly within execution affiliates
Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
Monitor customer satisfaction and react as necessary
Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
Within the scope of the account, review and modify policies and procedures as appropriate
Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
Take full responsibility for claim management
Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
Investigate new opportunities with the account for the Business Line or other SGS Business Lines
Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activities
Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
Regularly chase up outstanding invoices and monitor DSO
Regularly report to Management or any other relevant team on global account status and issues
Maintain knowledge of the SGS Group network and services
Actively promote the image, capability, and integrity of SGS to the account
At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
At all times, comply with the SGS Code of Integrity and Professional Conduct
Adheres to internal standards, policies, and procedures
Performs other duties as assigned
Qualifications EDUCATION AND EXPERIENCE
Bachelor’s degree or equivalent - Required
Educational background in Analytical Sciences, Engineering or (Business relevant education)
5 years experience in account management, customer services or other relevant experience for the position with successful track record
Minimum of 2 years experience in the industry for the relevant business unit (Softlines)
Experience in international / multi-cultural environments
Ability to manage and coordinate multiple projects in a fastpaced, highly professional environment.
Pay Range: $89,000-$119,000/ year base
Benefits
Competitive salary.
Comprehensive health, dental, and vision insurance for full time employees.
Retirement savings plan.
Continuous professional development and training opportunities.
A dynamic, collaborative work environment.
Access to cutting-edge cryptographic technology and tools.
Physical Demands of the Job
Stand: Occasionally
Move or traverse: Frequently
Sit: Constantly
Use hands: Constantly
Reach with hands and arms: Occasionally
Climb or balance: Occasionally
Stoop, kneel, crouch or crawl: Occasionally
Talk/hear: Constantly
Taste/Smell: Occasionally
Lift/carry/push or pull: Occasionally 30 lbs
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
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As the Onsite Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies. Large global accounts. Has 1 or no direct reports. The main person of contact with the assigned client.
JOB FUNCTIONS
In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate
Provide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract
Maximize existing revenue potential by networking with decision-makers within the account.
Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices to ensure compliance with account requirements (timeliness, correctness, responsiveness)
Take full responsibility for global agreements and contracts in place
Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
Ensure that technical and commercial procedures are communicated correctly within execution affiliates
Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
Monitor customer satisfaction and react as necessary
Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
Within the scope of the account, review and modify policies and procedures as appropriate
Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
Take full responsibility for claim management
Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
Investigate new opportunities with the account for the Business Line or other SGS Business Lines
Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activities
Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
Regularly chase up outstanding invoices and monitor DSO
Regularly report to Management or any other relevant team on global account status and issues
Maintain knowledge of the SGS Group network and services
Actively promote the image, capability, and integrity of SGS to the account
At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
At all times, comply with the SGS Code of Integrity and Professional Conduct
Adheres to internal standards, policies, and procedures
Performs other duties as assigned
Qualifications EDUCATION AND EXPERIENCE
Bachelor’s degree or equivalent - Required
Educational background in Analytical Sciences, Engineering or (Business relevant education)
5 years experience in account management, customer services or other relevant experience for the position with successful track record
Minimum of 2 years experience in the industry for the relevant business unit (Softlines)
Experience in international / multi-cultural environments
Ability to manage and coordinate multiple projects in a fastpaced, highly professional environment.
Pay Range: $89,000-$119,000/ year base
Benefits
Competitive salary.
Comprehensive health, dental, and vision insurance for full time employees.
Retirement savings plan.
Continuous professional development and training opportunities.
A dynamic, collaborative work environment.
Access to cutting-edge cryptographic technology and tools.
Physical Demands of the Job
Stand: Occasionally
Move or traverse: Frequently
Sit: Constantly
Use hands: Constantly
Reach with hands and arms: Occasionally
Climb or balance: Occasionally
Stoop, kneel, crouch or crawl: Occasionally
Talk/hear: Constantly
Taste/Smell: Occasionally
Lift/carry/push or pull: Occasionally 30 lbs
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
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