Overview
Related Ross is transforming urban life in West Palm Beach and Palm Beach County, creating opportunity for all who live and work here. For over two decades, the company has worked to develop dynamic neighborhoods that are innovative, vibrant and inclusive. With completed, in development and planned properties in West Palm Beach and new development activity emerging in Palm Beach County, Related Ross is making long-term investments to transform and support local communities and build growth in the region.
Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.
Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.
Learn more about Related Ross at relatedross.com.
We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at related.com/privacy-policy.
Responsibilities
Guest Experience & Hospitality: Act as the primary point of contact for all Experience Center guests, delivering a polished, professional, and hospitality-forward welcome.
Anticipate guest needs and proactively manage the flow of visits to ensure a high-touch, curated experience.
Maintain situational awareness of who is in the Experience Center at all times and ensure guests are appropriately hosted or handed off.
Tours, Meetings & Programming Support: Support scheduled tours, executive meetings, leasing presentations, and special activations.
Prepare meeting spaces in advance, including room setup, technology readiness, materials, and refreshments.
Assist with Experience Center programming, events, and activations as needed.
Brand & Space Stewardship: Ensure the Experience Center is impeccably maintained, presentation-ready, and aligned with brand standards at all times.
Conduct regular walkthroughs to identify opportunities for improvement related to cleanliness, functionality, and visual impact.
Uphold visual merchandising and collateral standards, ensuring all materials are current and on-brand.
Operational & Administrative Support: Track daily guest traffic, tours, and engagements using established reporting tools.
Support light administrative tasks, including calendar coordination, supply inventory, and vendor follow-ups.
Adhere to SOPs and contribute feedback to continuously improve Experience Center operations.
Cross-Functional Collaboration: Partner closely with Leasing, Marketing, Property Management, and Customer Experience leadership to ensure alignment and consistency.
Support storytelling efforts by understanding key messaging around assets, amenities, and the broader portfolio.
Serve as a conduit for insights gathered from guest interactions, escalating trends or opportunities to leadership.
Schedule
Sunday - Thursday: 12pm - 8pm
Off Friday and Saturday
Qualifications Skills & Qualifications
2+ years of experience in hospitality, customer experience, luxury retail, concierge, or brand-driven environments.
Exceptional interpersonal and communication skills with a polished, professional presence.
Strong situational awareness and ability to manage multiple priorities in a fast-paced environment.
High attention to detail and a proactive, solution-oriented mindset.
Comfortable interacting with executives, brokers, and senior leadership.
Proficiency in Microsoft Outlook and basic technology platforms; experience with CRM or visitor management systems is a plus.
Core Competencies
Hospitality Mindset
Brand Representation
Executive Presence
Operational Excellence
Relationship Building
Adaptability & Discretion
Success Measures
Consistently positive guest feedback and executive satisfaction
Seamless execution of tours and meetings
Experience Center readiness and presentation standards maintained at all times
Accurate and timely reporting of guest activity
Strong cross-functional partnership and reliability
Compensation & Benefits Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Anticipated hourly rate:
$26.00 / hour
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Benefits:
Personalized Health Care : Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits:
Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness:
19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development : Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
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Related Ross is a West Palm Beach-based organization that recently emerged as an independent entity from within Related Companies. Formed in 1972, Related Companies is the most prominent privately-owned real estate firm in the United States with major developments within a premier portfolio valued over $70 billion across Boston, Chicago, San Francisco, LA, Washington DC and London.
Related Ross believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate a strong entrepreneurial spirit. In its relentless commitment to excellence, Related Ross works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business.
Learn more about Related Ross at relatedross.com.
We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at related.com/privacy-policy.
Responsibilities
Guest Experience & Hospitality: Act as the primary point of contact for all Experience Center guests, delivering a polished, professional, and hospitality-forward welcome.
Anticipate guest needs and proactively manage the flow of visits to ensure a high-touch, curated experience.
Maintain situational awareness of who is in the Experience Center at all times and ensure guests are appropriately hosted or handed off.
Tours, Meetings & Programming Support: Support scheduled tours, executive meetings, leasing presentations, and special activations.
Prepare meeting spaces in advance, including room setup, technology readiness, materials, and refreshments.
Assist with Experience Center programming, events, and activations as needed.
Brand & Space Stewardship: Ensure the Experience Center is impeccably maintained, presentation-ready, and aligned with brand standards at all times.
Conduct regular walkthroughs to identify opportunities for improvement related to cleanliness, functionality, and visual impact.
Uphold visual merchandising and collateral standards, ensuring all materials are current and on-brand.
Operational & Administrative Support: Track daily guest traffic, tours, and engagements using established reporting tools.
Support light administrative tasks, including calendar coordination, supply inventory, and vendor follow-ups.
Adhere to SOPs and contribute feedback to continuously improve Experience Center operations.
Cross-Functional Collaboration: Partner closely with Leasing, Marketing, Property Management, and Customer Experience leadership to ensure alignment and consistency.
Support storytelling efforts by understanding key messaging around assets, amenities, and the broader portfolio.
Serve as a conduit for insights gathered from guest interactions, escalating trends or opportunities to leadership.
Schedule
Sunday - Thursday: 12pm - 8pm
Off Friday and Saturday
Qualifications Skills & Qualifications
2+ years of experience in hospitality, customer experience, luxury retail, concierge, or brand-driven environments.
Exceptional interpersonal and communication skills with a polished, professional presence.
Strong situational awareness and ability to manage multiple priorities in a fast-paced environment.
High attention to detail and a proactive, solution-oriented mindset.
Comfortable interacting with executives, brokers, and senior leadership.
Proficiency in Microsoft Outlook and basic technology platforms; experience with CRM or visitor management systems is a plus.
Core Competencies
Hospitality Mindset
Brand Representation
Executive Presence
Operational Excellence
Relationship Building
Adaptability & Discretion
Success Measures
Consistently positive guest feedback and executive satisfaction
Seamless execution of tours and meetings
Experience Center readiness and presentation standards maintained at all times
Accurate and timely reporting of guest activity
Strong cross-functional partnership and reliability
Compensation & Benefits Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Anticipated hourly rate:
$26.00 / hour
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Benefits:
Personalized Health Care : Multiple medical, dental, and vision plan options; Employee Assistance Program
Financial Benefits:
Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
Social Wellness:
19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
Career Development : Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
#J-18808-Ljbffr