Account Services Representative
Independent Community Bankers of Minnesota, Grand Rapids, Minnesota, us, 55745
Overview
Location:
Grand Rapids, MN Job Title:
Account Services Representative Grand Rapids State Bank has an immediate opening for an Account Services Representative. Candidate will perform a variety of duties including opening new accounts, performing account maintenance, answering phones, and assisting customers with ATM, debit & credit card questions. This position will also oversee the sales & growth of the merchant services and debit & credit card programs. Salary Range: $40,000 to $50,000 annually, depending upon experience. Benefits include: Health, dental, vision & life insurance, long & short-term disability, 401(k), paid holidays and paid time off.
Responsibilities
Process new accounts to expand customer base
Open new accounts following management approval
Orient new customers to Bank products and services
Maintain account records to keep information accurate and current
Schedule outside calls with existing customers
Recommend and sell appropriate products and services to strengthen customer relationships
Make recommendations to customers to expand their use of the Bank's products and services
Execute the appropriate forms necessary to provide new products and services
Respond to customer questions and concerns
Record all account/customer status changes
Update customer demographics
Perform customer profile changes
Perform signature card changes
Add signers to accounts
Add status codes and remarks on accounts
Scan signatures on new accounts and changes on re-opened/existing accounts
De-scan closed accounts
Oversee growth, sales and ongoing development of the debit and credit card programs
Acquire new credit and debit cardholder accounts
Serve as liaison between bank and card processing agent
Remain current on all compliance issues and industry trends
Assist ATM, credit and debit card customers
Investigate and/or respond to customer questions regarding card issues/problems
Assist with debit and credit card fraud cases
Process credit card payments
Assist customers with card technology and applications
Perform credit and debit card account maintenance
Responsible for balancing, servicing or repairing ATMs
Maintain supplies
Responsible for ATM compliance, balancing and software upgrades
Responsible for servicing ATMs on weekends or after normal business hours
Manage the merchant portfolio
Attract new customers to the merchant program
Maintain all merchant files and oversee accurate completion of merchant setup forms
Serve as liaison between merchant provider and customer
Provide service to all walk-in and telephone customers
Provide information to customers face-to-face or via telephone
Assist, as needed, in routing telephone calls to the appropriate person or department
Identify new methods of providing superior customer service to walk-in and telephone customers
Respond to customer problems and requests in an efficient, accurate, and courteous manner
Respond to customer inquiries regarding account related issues or bank policies
Provide information/assistance or routes caller to appropriate staff member
Identify opportunities and make recommendations to cross sell bank products and services to customers
Reconcile statements upon request and perform research projects as needed
Requirements Education:
Two years post-high school degree or equivalent certification preferred
Minimum Experience:
Three years of banking experience
Deadline Deadline:
02/06/2026
How to Apply Qualified candidates may submit resumes to Grand Rapids State Bank, Attn: Human Resources, PO Box 409, Grand Rapids, MN 55744 or candidates may also apply online at: https://grsb-hr.com/onlineapp/
#J-18808-Ljbffr
Location:
Grand Rapids, MN Job Title:
Account Services Representative Grand Rapids State Bank has an immediate opening for an Account Services Representative. Candidate will perform a variety of duties including opening new accounts, performing account maintenance, answering phones, and assisting customers with ATM, debit & credit card questions. This position will also oversee the sales & growth of the merchant services and debit & credit card programs. Salary Range: $40,000 to $50,000 annually, depending upon experience. Benefits include: Health, dental, vision & life insurance, long & short-term disability, 401(k), paid holidays and paid time off.
Responsibilities
Process new accounts to expand customer base
Open new accounts following management approval
Orient new customers to Bank products and services
Maintain account records to keep information accurate and current
Schedule outside calls with existing customers
Recommend and sell appropriate products and services to strengthen customer relationships
Make recommendations to customers to expand their use of the Bank's products and services
Execute the appropriate forms necessary to provide new products and services
Respond to customer questions and concerns
Record all account/customer status changes
Update customer demographics
Perform customer profile changes
Perform signature card changes
Add signers to accounts
Add status codes and remarks on accounts
Scan signatures on new accounts and changes on re-opened/existing accounts
De-scan closed accounts
Oversee growth, sales and ongoing development of the debit and credit card programs
Acquire new credit and debit cardholder accounts
Serve as liaison between bank and card processing agent
Remain current on all compliance issues and industry trends
Assist ATM, credit and debit card customers
Investigate and/or respond to customer questions regarding card issues/problems
Assist with debit and credit card fraud cases
Process credit card payments
Assist customers with card technology and applications
Perform credit and debit card account maintenance
Responsible for balancing, servicing or repairing ATMs
Maintain supplies
Responsible for ATM compliance, balancing and software upgrades
Responsible for servicing ATMs on weekends or after normal business hours
Manage the merchant portfolio
Attract new customers to the merchant program
Maintain all merchant files and oversee accurate completion of merchant setup forms
Serve as liaison between merchant provider and customer
Provide service to all walk-in and telephone customers
Provide information to customers face-to-face or via telephone
Assist, as needed, in routing telephone calls to the appropriate person or department
Identify new methods of providing superior customer service to walk-in and telephone customers
Respond to customer problems and requests in an efficient, accurate, and courteous manner
Respond to customer inquiries regarding account related issues or bank policies
Provide information/assistance or routes caller to appropriate staff member
Identify opportunities and make recommendations to cross sell bank products and services to customers
Reconcile statements upon request and perform research projects as needed
Requirements Education:
Two years post-high school degree or equivalent certification preferred
Minimum Experience:
Three years of banking experience
Deadline Deadline:
02/06/2026
How to Apply Qualified candidates may submit resumes to Grand Rapids State Bank, Attn: Human Resources, PO Box 409, Grand Rapids, MN 55744 or candidates may also apply online at: https://grsb-hr.com/onlineapp/
#J-18808-Ljbffr