Sugarloaf Mountain Corporation
Human Resources Director
Sugarloaf Mountain Corporation, Snoqualmie, Washington, United States, 98065
Overview
About Us: The Summit at Snoqualmie is a day ski resort destination serving the Pacific Northwest with 1,400+ seasonal team members across four base areas and up to 80 lines of business, including extensive food and beverage, mountain operations, and snow sports divisions.
Position Overview: The Director of Human Resources is an on-site leadership position critical to The Summit's success and growth. This role requires an operational HR expert with proven experience in high-volume seasonal operations, team development, and building trusted business partnerships across the organization.
The Director will lead workforce planning and high-volume recruitment efforts to successfully onboard 1,400+ seasonal employees annually. This position is an in-office position that oversees all aspects of the employee experience, including employee relations, compensation planning, labor management, talent development and learning, and regulatory compliance. The ideal candidate will be a passionate, hands-on leader committed to fostering a high-performing culture and serving as a strategic business partner to resort leadership.
Responsibilities Key Responsibilities
Leadership & Team Management
Lead, develop, and mentor a team of 3-5 HR professionals including specialists, coordinators, and generalists.
Supports senior leadership at the resort and HR Shared Services to execute Boyne Resort’s programs.
Excellent communicator and ability to transfer knowledge clearly and timely across all levels of the organization.
Creates a talent pipeline by way of coaching for success, performance management, and career development.
Provides trustworthy, cross-functional relationships with all department heads and maintains regular business reviews and is seen as a value-add resource.
Instrumental in developing high-performing teams with an emphasis on our values framework L.E.A.D.S.
HR Operations & Compliance
Oversee all HR operational processes including talent acquisition and workflows related to job offers, onboarding, I-9 verification, background checks, benefits administration, HRIS management, and personnel file maintenance.
Experience with HCM systems including ICIMS, UKG, and BI for reporting and analytics.
Understands Washington state employment laws and can communicate and effectively ensure compliance related to wage and hour, paid sick leave, workers' compensation, and industry-specific regulations for food service and mountain operations.
Oversees the management of unemployment claims, workplace investigations, workers' compensation, pay programs and bonus administration, compensation and benefits, and annual compliance audits.
High-Volume Seasonal Recruitment
Design and execute recruitment strategies to hire 1,400+ seasonal team members across 80 departments within compressed timeframes, typically October to December.
Oversees the recruiting and succession plans to create talent pipelines through job fairs, college partnerships, J-1 visa programs, and community outreach.
Oversee specialized recruitment for key positions including instructors, culinary professionals, lift operators, snowmakers, and retail staff.
Collaborate with department leaders to forecast staffing needs and deploy team resources to meet winter and summer hiring timelines.
Employee Relations & Business Partnership
Serve as primary HR Business Partner to resort leadership across food and beverage, mountain operations, snowsports schools, retail, equipment rentals and guest services.
Conduct and oversee workplace investigations, progressive discipline, performance improvement plans, and terminations.
Provide real-time consultation on employee concerns, conflict resolution, workplace accommodations, and complex employee relations matters.
Coach managers and HR team members on effective case management and legal compliance.
Compensation & Talent Development
Administer compensation programs including seasonal wage structures, merit increases, and incentive programs; conduct market analysis for competitive positioning.
Ensure resort is following all guidelines related to benefits enrollment, ACA compliance, leave administration (FMLA, PFML), and unique considerations such as tip reporting and certification pay.
Design manager training programs, onboarding processes, career pathways, and recognition programs that reduce turnover and drive engagement.
Partner with leadership on succession planning and specialized training requirements.
Qualifications Required:
Bachelor's degree in Human Resources, Business Administration, or related field.
5+ years progressive HR experience with 3+ years leading HR teams.
Expertise in high-volume hiring environments (1,000+ hires annually).
Deep knowledge of Washington State employment law and compliance.
Proven experience managing complex employee relations, investigations, and terminations.
Experience supporting diverse business units.
Proficiency with HRIS and applicant tracking systems.
Strong business acumen, communication skills, and ability to influence relationships.
Flexibility to work weekends and holidays during peak seasons; ability to travel between base areas.
Preferred:
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
Hospitality, retail, or logistics seasonal industry experience.
Experience with J-1 visa and H-2B programs.
Knowledge of food service regulations, tip compliance, and mountain safety requirements.
Background supporting skilled/certified workforces.
Compensation:
The salary range for the Human Resources Director is $110,000-$130,000 with eligibility for a 15% bonus.
Physical Requirements Ability to navigate four base areas in office and operational environments, including outdoor areas in varying weather conditions. Extended hours required during peak periods (November-April). Regular travel between base areas.
The Summit is an equal opportunity employer committed to building a diverse and inclusive workplace.
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Position Overview: The Director of Human Resources is an on-site leadership position critical to The Summit's success and growth. This role requires an operational HR expert with proven experience in high-volume seasonal operations, team development, and building trusted business partnerships across the organization.
The Director will lead workforce planning and high-volume recruitment efforts to successfully onboard 1,400+ seasonal employees annually. This position is an in-office position that oversees all aspects of the employee experience, including employee relations, compensation planning, labor management, talent development and learning, and regulatory compliance. The ideal candidate will be a passionate, hands-on leader committed to fostering a high-performing culture and serving as a strategic business partner to resort leadership.
Responsibilities Key Responsibilities
Leadership & Team Management
Lead, develop, and mentor a team of 3-5 HR professionals including specialists, coordinators, and generalists.
Supports senior leadership at the resort and HR Shared Services to execute Boyne Resort’s programs.
Excellent communicator and ability to transfer knowledge clearly and timely across all levels of the organization.
Creates a talent pipeline by way of coaching for success, performance management, and career development.
Provides trustworthy, cross-functional relationships with all department heads and maintains regular business reviews and is seen as a value-add resource.
Instrumental in developing high-performing teams with an emphasis on our values framework L.E.A.D.S.
HR Operations & Compliance
Oversee all HR operational processes including talent acquisition and workflows related to job offers, onboarding, I-9 verification, background checks, benefits administration, HRIS management, and personnel file maintenance.
Experience with HCM systems including ICIMS, UKG, and BI for reporting and analytics.
Understands Washington state employment laws and can communicate and effectively ensure compliance related to wage and hour, paid sick leave, workers' compensation, and industry-specific regulations for food service and mountain operations.
Oversees the management of unemployment claims, workplace investigations, workers' compensation, pay programs and bonus administration, compensation and benefits, and annual compliance audits.
High-Volume Seasonal Recruitment
Design and execute recruitment strategies to hire 1,400+ seasonal team members across 80 departments within compressed timeframes, typically October to December.
Oversees the recruiting and succession plans to create talent pipelines through job fairs, college partnerships, J-1 visa programs, and community outreach.
Oversee specialized recruitment for key positions including instructors, culinary professionals, lift operators, snowmakers, and retail staff.
Collaborate with department leaders to forecast staffing needs and deploy team resources to meet winter and summer hiring timelines.
Employee Relations & Business Partnership
Serve as primary HR Business Partner to resort leadership across food and beverage, mountain operations, snowsports schools, retail, equipment rentals and guest services.
Conduct and oversee workplace investigations, progressive discipline, performance improvement plans, and terminations.
Provide real-time consultation on employee concerns, conflict resolution, workplace accommodations, and complex employee relations matters.
Coach managers and HR team members on effective case management and legal compliance.
Compensation & Talent Development
Administer compensation programs including seasonal wage structures, merit increases, and incentive programs; conduct market analysis for competitive positioning.
Ensure resort is following all guidelines related to benefits enrollment, ACA compliance, leave administration (FMLA, PFML), and unique considerations such as tip reporting and certification pay.
Design manager training programs, onboarding processes, career pathways, and recognition programs that reduce turnover and drive engagement.
Partner with leadership on succession planning and specialized training requirements.
Qualifications Required:
Bachelor's degree in Human Resources, Business Administration, or related field.
5+ years progressive HR experience with 3+ years leading HR teams.
Expertise in high-volume hiring environments (1,000+ hires annually).
Deep knowledge of Washington State employment law and compliance.
Proven experience managing complex employee relations, investigations, and terminations.
Experience supporting diverse business units.
Proficiency with HRIS and applicant tracking systems.
Strong business acumen, communication skills, and ability to influence relationships.
Flexibility to work weekends and holidays during peak seasons; ability to travel between base areas.
Preferred:
PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
Hospitality, retail, or logistics seasonal industry experience.
Experience with J-1 visa and H-2B programs.
Knowledge of food service regulations, tip compliance, and mountain safety requirements.
Background supporting skilled/certified workforces.
Compensation:
The salary range for the Human Resources Director is $110,000-$130,000 with eligibility for a 15% bonus.
Physical Requirements Ability to navigate four base areas in office and operational environments, including outdoor areas in varying weather conditions. Extended hours required during peak periods (November-April). Regular travel between base areas.
The Summit is an equal opportunity employer committed to building a diverse and inclusive workplace.
#J-18808-Ljbffr