Sales Support Specialist
Department:
Sales
Employment Type:
Full Time
Location:
Coppell, Texas
Compensation:
$18.00 - $20.00 / hour
Description Gearcor, part of the Columbia Safety family of companies, is a leading distributor of safety gear, footwear, uniforms, tools, and fall protection for the North American Renewable Energy industry.
As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our Gearcor Marketplace platform for efficiency.
This role goes beyond traditional support—our team receives in-depth training to become Gear Experts. You\'ll gain strong product knowledge, represent our brand with confidence, and help drive client success in a fast-paced, high-impact environment.
Key Responsibilities
Support order management and processing by working with customers to ensure prompt product delivery
Learn and understand client operational structure and adapt company platform(s) to meet needs
Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
Establish and maintain consistent communication methods and cadence with clients
Become an expert in Gearcor products and their relevance to clients
Work collaboratively with cross-functional teams to create an excellent client experience
Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
Other duties as needed to create an exceptional experience for our stakeholders
Skills Knowledge and Expertise
Broad knowledge and experience with technology and software platforms
Above-average computer skills
Excellent interpersonal skills
Excellent phone communication
Excellent organizational skills and capacity to develop strategy
Excellent written and oral communication skills
Why it\'s great to build your career with us! We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
Health, Vision & Dental Insurance with company contributions
Company HSA Contributions
Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role. We look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides equal employment opportunities to individuals of all races, national origin, gender, sexual orientation, marital status, and veteran status, in line with our dynamic growth plans.
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Sales
Employment Type:
Full Time
Location:
Coppell, Texas
Compensation:
$18.00 - $20.00 / hour
Description Gearcor, part of the Columbia Safety family of companies, is a leading distributor of safety gear, footwear, uniforms, tools, and fall protection for the North American Renewable Energy industry.
As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our Gearcor Marketplace platform for efficiency.
This role goes beyond traditional support—our team receives in-depth training to become Gear Experts. You\'ll gain strong product knowledge, represent our brand with confidence, and help drive client success in a fast-paced, high-impact environment.
Key Responsibilities
Support order management and processing by working with customers to ensure prompt product delivery
Learn and understand client operational structure and adapt company platform(s) to meet needs
Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
Establish and maintain consistent communication methods and cadence with clients
Become an expert in Gearcor products and their relevance to clients
Work collaboratively with cross-functional teams to create an excellent client experience
Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
Other duties as needed to create an exceptional experience for our stakeholders
Skills Knowledge and Expertise
Broad knowledge and experience with technology and software platforms
Above-average computer skills
Excellent interpersonal skills
Excellent phone communication
Excellent organizational skills and capacity to develop strategy
Excellent written and oral communication skills
Why it\'s great to build your career with us! We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
Health, Vision & Dental Insurance with company contributions
Company HSA Contributions
Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
401k Matching Options with no Vesting Requirements
Applications are being taken exclusively online for this role. We look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides equal employment opportunities to individuals of all races, national origin, gender, sexual orientation, marital status, and veteran status, in line with our dynamic growth plans.
#J-18808-Ljbffr