Posted Tuesday, January 20, 2026 at 6:00 AM
What We Need Corpay is looking to hire a Hotel Account Specialist within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for performing daily activities assigned within a Customer Focus Group (CFG). The purpose of the CFG is to establish rapport, build relationships with CLC hotels, and be an excellent problem solver. Educate and train hotels on billing, and acceptance of CLC travelers, offer Hotel Services, how to process stays through the CLC web portal, and identify hotels that are not accepting CLC Lodging guests per their contractual terms. You will report directly to the Hotel Network Operations Director.
How We Work As a Hotel Account Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS
Formal, hands-on training
Role Responsibilities The responsibilities of the role will include:
Managing hotel relationships within the network
Conducting Onboarding Training for newly sourced vendors
Reviewing/confirming contractual terms and conditions with management or staff
Selling Corpay optional programs when necessary
Providing support on Web CheckINN Portal
Conducting or reviewing training with vendors as needed
Responsible for Payment Solutions for each vendor
Resolving Customer disputes and handling accordingly
Having the ability to de-escalate calls
Handling customer service complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Working with colleagues when necessary to resolve customer complaints
Learning to identify customer needs or desires to recommend the appropriate product or service
Handling compliance concerns and resolve accordingly
Assisting with billing reconciliation for vendors
Answering 3 inbound phone queues and providing customer service
Making outbound calls to assigned Region
Assisting in making CLC hotel reservations for customers
Communicating methods required either via phone or email to vendors
Covering front office reception as needed
Maintaining Excel spreadsheets to perform job tasks
Conducting shop calls of vendors
Performing other duties or Special Project as assigned by the Customer Focus Group Director and/or Vice President of Lodging
Qualifications & Skills
1+ years of experience with customer service or hotel front office preferred
Proficient with Microsoft Word and Excel
Communication skills like a pleasant demeanor and ability to work with multiple personalities
Attention to detail to be able to provide written communication to vendors
Patience to be able to stay calm in an intense environment
Ability to multitask since some skills will require Customer Service Representative to communicate with multiple customers at one time
Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
Able to maintain a high level of confidentiality
Adaptability and flexibility in order to deal with different customers and needs in a short period of time
The need to be focused, detail-oriented, and self-motivated
Superior verbal and written communication skills; excellent interpersonal skills
Ability to work well in a team environment
Medical, Dental & Vision benefits available the 1 st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#J-18808-Ljbffr
What We Need Corpay is looking to hire a Hotel Account Specialist within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for performing daily activities assigned within a Customer Focus Group (CFG). The purpose of the CFG is to establish rapport, build relationships with CLC hotels, and be an excellent problem solver. Educate and train hotels on billing, and acceptance of CLC travelers, offer Hotel Services, how to process stays through the CLC web portal, and identify hotels that are not accepting CLC Lodging guests per their contractual terms. You will report directly to the Hotel Network Operations Director.
How We Work As a Hotel Account Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS
Formal, hands-on training
Role Responsibilities The responsibilities of the role will include:
Managing hotel relationships within the network
Conducting Onboarding Training for newly sourced vendors
Reviewing/confirming contractual terms and conditions with management or staff
Selling Corpay optional programs when necessary
Providing support on Web CheckINN Portal
Conducting or reviewing training with vendors as needed
Responsible for Payment Solutions for each vendor
Resolving Customer disputes and handling accordingly
Having the ability to de-escalate calls
Handling customer service complaints by providing solutions, often within a time limit to ensure the customer is satisfied
Working with colleagues when necessary to resolve customer complaints
Learning to identify customer needs or desires to recommend the appropriate product or service
Handling compliance concerns and resolve accordingly
Assisting with billing reconciliation for vendors
Answering 3 inbound phone queues and providing customer service
Making outbound calls to assigned Region
Assisting in making CLC hotel reservations for customers
Communicating methods required either via phone or email to vendors
Covering front office reception as needed
Maintaining Excel spreadsheets to perform job tasks
Conducting shop calls of vendors
Performing other duties or Special Project as assigned by the Customer Focus Group Director and/or Vice President of Lodging
Qualifications & Skills
1+ years of experience with customer service or hotel front office preferred
Proficient with Microsoft Word and Excel
Communication skills like a pleasant demeanor and ability to work with multiple personalities
Attention to detail to be able to provide written communication to vendors
Patience to be able to stay calm in an intense environment
Ability to multitask since some skills will require Customer Service Representative to communicate with multiple customers at one time
Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
Able to maintain a high level of confidentiality
Adaptability and flexibility in order to deal with different customers and needs in a short period of time
The need to be focused, detail-oriented, and self-motivated
Superior verbal and written communication skills; excellent interpersonal skills
Ability to work well in a team environment
Medical, Dental & Vision benefits available the 1 st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#J-18808-Ljbffr