Trustpilot, Inc.
Account Manager - Swedish/Norwegian Market
Trustpilot, Inc., Hamburg, New York, United States
At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and there’s a lot of exciting work ahead. Join us at the heart of trust!
We are expanding our team in Copenhagen and are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency.
In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.
You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.
You are accountable for contributing to strong
Gross Renewal Rate (GRR)
and
Net Revenue Retention (NRR)
results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Lead commercial and strategic conversations, including business reviews and contract discussions. Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: Fluency in Swedish & English Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics. You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company. Strong understanding of retention, NRR, upsell, and cross-sell motions. Solid commercial awareness with the ability to link product value to customer outcomes. Skilled at managing a large portfolio and keeping accurate account data in CRM systems. Excellent communication, stakeholder management, and negotiation skills. Comfortable analysing account performance data and forecasting renewals. Able to work cross-functionally and thrive in a fast-moving, target-driven environment. A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist Comprehensive health package, pension, and full access to Headspace, a mindfulness app to promote positive mental health Paid parental leave Central office with a laid-back vibe and a buzz of different languages; includes coffee bar, canteen, table tennis, and a range of refreshments (breakfast and lunch available for a small price) Regular opportunities to connect with fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Opportunity to join the Trustpilot Social Club for a small monthly fee and participate in activities like go-karting, cooking classes, and escape rooms Employee discounts to restaurants and shops Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences and how you will contribute to our working culture. So, even if you don’t feel you meet all the requirements, we’d still love to hear from you! About us Trustpilot began in 2007 with a simple idea — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial. We help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is to help people and businesses help each other. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is protected and may be transferred globally as necessary for the uses described in our Privacy Policy. If you have a disability and would like to discuss adjustments in submitting your application or in the recruitment process, please contact our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for. Any offer of employment will be subject to our standard background checks.
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Gross Renewal Rate (GRR)
and
Net Revenue Retention (NRR)
results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. Lead commercial and strategic conversations, including business reviews and contract discussions. Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: Fluency in Swedish & English Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics. You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company. Strong understanding of retention, NRR, upsell, and cross-sell motions. Solid commercial awareness with the ability to link product value to customer outcomes. Skilled at managing a large portfolio and keeping accurate account data in CRM systems. Excellent communication, stakeholder management, and negotiation skills. Comfortable analysing account performance data and forecasting renewals. Able to work cross-functionally and thrive in a fast-moving, target-driven environment. A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) Two paid volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist Comprehensive health package, pension, and full access to Headspace, a mindfulness app to promote positive mental health Paid parental leave Central office with a laid-back vibe and a buzz of different languages; includes coffee bar, canteen, table tennis, and a range of refreshments (breakfast and lunch available for a small price) Regular opportunities to connect with fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Opportunity to join the Trustpilot Social Club for a small monthly fee and participate in activities like go-karting, cooking classes, and escape rooms Employee discounts to restaurants and shops Still not sure?
We want to be part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences and how you will contribute to our working culture. So, even if you don’t feel you meet all the requirements, we’d still love to hear from you! About us Trustpilot began in 2007 with a simple idea — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial. We help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose is to help people and businesses help each other. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is protected and may be transferred globally as necessary for the uses described in our Privacy Policy. If you have a disability and would like to discuss adjustments in submitting your application or in the recruitment process, please contact our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for. Any offer of employment will be subject to our standard background checks.
#J-18808-Ljbffr