Customer Service Representative
Cardinal Staffing, Thomasville, Georgia, United States, 31792
Customer Service Representatives
Cardinal Staffing Services is hiring for Customer Service Representatives in Thomasville, GA. As a Customer Service Rep for Cardinal Staffing Services, you will be working for an esteemed insurance company and be responsible for providing professional, courteous, accurate, and timely support to our customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities: Ensuring that all incoming calls are answered promptly. Addressing basic questions and resolving customer concerns by consistently applying policies and procedures. Documenting all policy changes in writing or through audio recording. Recording all policy-related calls in policy notes. Assisting customers with payments through various payment methods. Helping agents with commission or policy-related inquiries. Directing customers to the appropriate employees or departments when specialized assistance is needed. Demonstrating empathy when assisting grieving customers. Maintaining a high degree of professionalism and a track record of longevity in previous positions. Education and/or Work Experience Requirements: Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers. Previous experience in a call center or a role that involved high-volume calls is required. Proficiency with computer applications such as MS Office (Word, Excel, and Outlook). The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service. Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices. A high school diploma or GED is required, associate degree preferred. 8:00am-5:00pm | M-F | $15+/hr (varies on experience) About Cardinal Staffing: At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest. We understand that finding the right job is about more than just a paycheck
it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions: In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Cardinal Staffing Services is hiring for Customer Service Representatives in Thomasville, GA. As a Customer Service Rep for Cardinal Staffing Services, you will be working for an esteemed insurance company and be responsible for providing professional, courteous, accurate, and timely support to our customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities: Ensuring that all incoming calls are answered promptly. Addressing basic questions and resolving customer concerns by consistently applying policies and procedures. Documenting all policy changes in writing or through audio recording. Recording all policy-related calls in policy notes. Assisting customers with payments through various payment methods. Helping agents with commission or policy-related inquiries. Directing customers to the appropriate employees or departments when specialized assistance is needed. Demonstrating empathy when assisting grieving customers. Maintaining a high degree of professionalism and a track record of longevity in previous positions. Education and/or Work Experience Requirements: Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers. Previous experience in a call center or a role that involved high-volume calls is required. Proficiency with computer applications such as MS Office (Word, Excel, and Outlook). The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service. Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices. A high school diploma or GED is required, associate degree preferred. 8:00am-5:00pm | M-F | $15+/hr (varies on experience) About Cardinal Staffing: At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest. We understand that finding the right job is about more than just a paycheck
it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits youll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions: In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.