Inside Sales Representative
We are seeking a dedicated Inside Sales Representative to join our dynamic team. You will handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates. Additionally, you will make outbound follow-up calls to confirm appointments and gather further information. You will provide scripted product knowledge across multiple home improvement categories and accurately enter customer data into CRM systems. Your role involves identifying opportunities to connect customers with sales representatives and escalating complex inquiries to higher-level agents or supervisors as needed. Maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment is crucial. Responsibilities: Assist customers with inquiries, appointment scheduling, and service updates via inbound calls. Make outbound follow-up calls to confirm appointments and gather additional information. Provide scripted product knowledge across multiple home improvement categories. Accurately and efficiently enter customer data into CRM systems. Identify opportunities to connect customers with sales representatives. Escalate complex inquiries to higher-level agents or supervisors as appropriate. Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment. Essential Skills: Sales Customer service Outbound calls Data entry Inbound call handling Inside sales support Customer service oriented Sales driven Goal-oriented Ability to handle objections at high volume Additional Skills & Qualifications: Driven and sales-driven mindset Exceptional customer experience delivery Consistent attendance and punctuality High standards of data entry accuracy and compliance with SOPs Work Environment: This position is 100% onsite, with shifts available in Bedford Heights or Twinsburg. Bedford shifts are from 11 AM to 7 PM or 3 PM to 11 PM, while Twinsburg shifts are from 1 PM to 9 PM. The role offers a pay increase after transitioning to a direct role and the opportunity to work for a growing company. Job Type & Location: This is a Contract to Hire position based out of Bedford Heights, OH. Pay and Benefits: The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a fully onsite position in Bedford Heights, OH. Application Deadline: This position is anticipated to close on Feb 4, 2026.
We are seeking a dedicated Inside Sales Representative to join our dynamic team. You will handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates. Additionally, you will make outbound follow-up calls to confirm appointments and gather further information. You will provide scripted product knowledge across multiple home improvement categories and accurately enter customer data into CRM systems. Your role involves identifying opportunities to connect customers with sales representatives and escalating complex inquiries to higher-level agents or supervisors as needed. Maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment is crucial. Responsibilities: Assist customers with inquiries, appointment scheduling, and service updates via inbound calls. Make outbound follow-up calls to confirm appointments and gather additional information. Provide scripted product knowledge across multiple home improvement categories. Accurately and efficiently enter customer data into CRM systems. Identify opportunities to connect customers with sales representatives. Escalate complex inquiries to higher-level agents or supervisors as appropriate. Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment. Essential Skills: Sales Customer service Outbound calls Data entry Inbound call handling Inside sales support Customer service oriented Sales driven Goal-oriented Ability to handle objections at high volume Additional Skills & Qualifications: Driven and sales-driven mindset Exceptional customer experience delivery Consistent attendance and punctuality High standards of data entry accuracy and compliance with SOPs Work Environment: This position is 100% onsite, with shifts available in Bedford Heights or Twinsburg. Bedford shifts are from 11 AM to 7 PM or 3 PM to 11 PM, while Twinsburg shifts are from 1 PM to 9 PM. The role offers a pay increase after transitioning to a direct role and the opportunity to work for a growing company. Job Type & Location: This is a Contract to Hire position based out of Bedford Heights, OH. Pay and Benefits: The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type: This is a fully onsite position in Bedford Heights, OH. Application Deadline: This position is anticipated to close on Feb 4, 2026.