About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Your Responsibilities
- Drive sales team performance through daily structured coaching, motivation, and accountability to achieve and exceed sales targets.
- Ensure all performance metrics (KPIs)—including quality, service level, schedule adherence, and sales effectiveness—are consistently met or exceeded.
- Maintain strong operational competence, understanding KPI drivers, business processes, and performance management standards.
- Lead with ethical, professional, and nurturing conduct, setting the tone for a high‑performance team culture.
- Develop and execute Performance Improvement Plans (PIPs) and other leadership interventions as needed.
- Administer coaching, recognition, and disciplinary action appropriately to support agent success and uphold compliance.
- Conduct both internal and client-led performance discussions confidently and professionally.
- Thrive in a fast-paced environment, taking initiative to address challenges and implement solutions quickly.
- Perform other related duties and assignments as required by management.
- Ensure compliance with all company policies and procedures, including HR, Security, and Operations, and promptly report any known infractions.
Required Skills
- Previous experience leading sales teams or coaching high‑performing sales agents strongly preferred.
- Ability to motivate, develop, and inspire teams through daily sales-focused coaching and a structured leadership approach.
- Strong understanding of KPI management, performance metrics, and operational processes.
- Proven ability to work under pressure, meet deadlines, and drive accountability for team results.
- Excellent organizational, administrative, time management, and leadership skills.
- Demonstrated ability to model ethical, professional, positive, and nurturing leadership behavior.
- Strong problem‑solving abilities and experience navigating unexpected challenges with logical decision-making.
- High attention to detail and follow-through; ability to own tasks through completion.
- Excellent written and verbal communication skills aligned with North American business standards.
- Ability to thrive in a dynamic business environment and work various shifts based on operational need.
- College degree preferred; equivalent work experience accepted.
- Must pass mandatory background checks, which may include screening, drug testing, and credit checks.
BEST Skills |
Process Excellence |
Collaboration |
Communication |
Emotional Intelligence |
Open-Mindedness |
Critical Thinking |
Solution Orientation |
Entrepreneurship |
AI Proficiency |
Data Literacy |
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer