If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What’s in it for you? At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What’s the scope of this role? The Customer Solutions Director is accountable for defining and governing end-to-end solution architecture for the company’s telco software offerings while serving as a trusted technology advisor to telecom operator clients. The role guides customers on architecture modernization, cloud adoption, OSS/BSS strategy, and complex system integration, ensuring alignment between business intent, solution design and delivery feasibility.
As the senior technical authority, the Customer Solutions Director sets architecture standards and reference designs across products, works closely with the CTO and engineering teams, and supports complex customer engagements. With deep expertise in OSS/BSS, cloud-native architectures, APIs, and telco standards, the role ensures scalable, secure, and future-ready solutions for both the vendor and its clients.
The Customer Solutions Director contributes to solution architectures and best practices, but with a strong emphasis on customer-specific solution design, storytelling, and executive communication, ensuring solutions are scalable, secure, and future-ready while bringing business value in customer reality.
What skills and experience will you need for this role?
Proven expertise in
solution and enterprise architecture
for large-scale, mission-critical software systems, with strong ability to frame architecture in business terms
Strong client advisory mindset, capable of understanding customer strategy, identifying constraints and obstacles, and proposing solution options with clear rationale and impact
Deep understanding of
telecommunications architectures , including OSS/BSS, network and service orchestration, charging, billing, and customer management and integration with network platforms
Ability to design and articulate end-to-end solution architectures, spanning products, integrations, data, and operational processes
Expertise in
cloud-native architectures , microservices, APIs, and event-driven design
Strong knowledge in legacy modernization and
complex system integration , including multi-vendor brownfield environments
Architecture governance skills, including defining principles, standards, reference architectures, and design review processes
Ability to develop and articulate end-to-end solution narratives, including architecture diagrams, transformation roadmaps, and business-aligned trade-offs
Excellent communication , storytelling, and influencing skills across executive, technical, and commercial audiences
Proven ability to create clear, compelling, and
executive-ready presentations
that convey architectural intent and business value
Ability to balance
customer vision, product capabilities and delivery constraints
12+ years of experience in software architecture, with significant experience in the
telecommunications industry
Demonstrated experience leading architecture for
complex, multi-vendor telco environments
Proven track record advising telecom operators on
technology transformation, cloud migration, and OSS/BSS modernization from strategy to execution
Experience working closely with engineering and delivery teams to ensure solutions are implementable and coherent
Experience supporting
pre-sales, RFPs, and executive customer engagements, including solution positioning and differentiation
Familiarity with
TM Forum standards
(e.g., TMF Open APIs, SID, eTOM)
Experience working in
Agile, DevOps, and CI/CD
delivery models
Prior experience in a
software vendor or system integrator
environment preferred
Happy to Travel
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology – Candidate Privacy Notice Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.
Definitions to help you understand this Privacy Notice
Defined Term
Meaning
Data
– Any Personal Data, and where relevant, any Special Categories of Personal Data.
Personal Data
– Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.
Processing
– Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data.
Special Categories of Personal Data
– Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade‑union membership; genetic data or biometric data; and data concerning health or sex life and sexual orientation.
The kind of information we hold about you
In connection with your application, we will collect and store Data that is contained in; your CV; your cover letter; your online application through Greenhouse; and any information you provide to us during an interview.
We may also collect, store and use the following Special Categories of Data, including information about your race, ethnicity, religious beliefs, sexual orientation or political opinions; and information about your health, including any medical condition, health and sickness records.
How is your Data collected?
We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publicly accessible Data sources (for example from LinkedIn).
How do we use your Data?
Assess your skills, qualifications, and suitability for the applicable role.
Carry out background and reference checks, where applicable.
Communicate with you about the recruitment process.
Keep records related to our hiring processes.
We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.
How do we use Special Categories of Personal Data?
We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process.
We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.
What happens if you don’t provide any relevant Data?
If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.
Automated decision-making
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
Why might we share your Data?
Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
Greenhouse Software, Inc, a cloud-based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
Certain third-party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.
For how long will we use your Data?
If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.
If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.
What rights do you have in connection with your Data?
Request access
to your Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Data we hold about you and to check that we are lawfully Processing it.
Request correction
of the Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure
of your Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing (see below).
Object to Processing
of your Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Data for direct marketing purposes.
Request the restriction of Processing
of your Data. This enables you to ask us to suspend the processing of Data about you, for example if you want us to establish its accuracy or the reason for processing.
Request the transfer
of your Data to another party.
If you have any questions about this privacy notice, please contact
Privacy@Netcracker.com . You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.
We help you focus on the most important step you'll take. Your next one. Take your strategy, your operations, and your business forward today. #J-18808-Ljbffr
What’s in it for you? At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.
What’s the scope of this role? The Customer Solutions Director is accountable for defining and governing end-to-end solution architecture for the company’s telco software offerings while serving as a trusted technology advisor to telecom operator clients. The role guides customers on architecture modernization, cloud adoption, OSS/BSS strategy, and complex system integration, ensuring alignment between business intent, solution design and delivery feasibility.
As the senior technical authority, the Customer Solutions Director sets architecture standards and reference designs across products, works closely with the CTO and engineering teams, and supports complex customer engagements. With deep expertise in OSS/BSS, cloud-native architectures, APIs, and telco standards, the role ensures scalable, secure, and future-ready solutions for both the vendor and its clients.
The Customer Solutions Director contributes to solution architectures and best practices, but with a strong emphasis on customer-specific solution design, storytelling, and executive communication, ensuring solutions are scalable, secure, and future-ready while bringing business value in customer reality.
What skills and experience will you need for this role?
Proven expertise in
solution and enterprise architecture
for large-scale, mission-critical software systems, with strong ability to frame architecture in business terms
Strong client advisory mindset, capable of understanding customer strategy, identifying constraints and obstacles, and proposing solution options with clear rationale and impact
Deep understanding of
telecommunications architectures , including OSS/BSS, network and service orchestration, charging, billing, and customer management and integration with network platforms
Ability to design and articulate end-to-end solution architectures, spanning products, integrations, data, and operational processes
Expertise in
cloud-native architectures , microservices, APIs, and event-driven design
Strong knowledge in legacy modernization and
complex system integration , including multi-vendor brownfield environments
Architecture governance skills, including defining principles, standards, reference architectures, and design review processes
Ability to develop and articulate end-to-end solution narratives, including architecture diagrams, transformation roadmaps, and business-aligned trade-offs
Excellent communication , storytelling, and influencing skills across executive, technical, and commercial audiences
Proven ability to create clear, compelling, and
executive-ready presentations
that convey architectural intent and business value
Ability to balance
customer vision, product capabilities and delivery constraints
12+ years of experience in software architecture, with significant experience in the
telecommunications industry
Demonstrated experience leading architecture for
complex, multi-vendor telco environments
Proven track record advising telecom operators on
technology transformation, cloud migration, and OSS/BSS modernization from strategy to execution
Experience working closely with engineering and delivery teams to ensure solutions are implementable and coherent
Experience supporting
pre-sales, RFPs, and executive customer engagements, including solution positioning and differentiation
Familiarity with
TM Forum standards
(e.g., TMF Open APIs, SID, eTOM)
Experience working in
Agile, DevOps, and CI/CD
delivery models
Prior experience in a
software vendor or system integrator
environment preferred
Happy to Travel
Who is Netcracker Technology?
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.
Netcracker Technology – Candidate Privacy Notice Netcracker Technology (“Netcracker” or “we” or “us”) is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker, is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.
Definitions to help you understand this Privacy Notice
Defined Term
Meaning
Data
– Any Personal Data, and where relevant, any Special Categories of Personal Data.
Personal Data
– Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.
Processing
– Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data.
Special Categories of Personal Data
– Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade‑union membership; genetic data or biometric data; and data concerning health or sex life and sexual orientation.
The kind of information we hold about you
In connection with your application, we will collect and store Data that is contained in; your CV; your cover letter; your online application through Greenhouse; and any information you provide to us during an interview.
We may also collect, store and use the following Special Categories of Data, including information about your race, ethnicity, religious beliefs, sexual orientation or political opinions; and information about your health, including any medical condition, health and sickness records.
How is your Data collected?
We may collect Data directly from you but also from any appointed background check provider or credit reference agency, your named referees and certain publicly accessible Data sources (for example from LinkedIn).
How do we use your Data?
Assess your skills, qualifications, and suitability for the applicable role.
Carry out background and reference checks, where applicable.
Communicate with you about the recruitment process.
Keep records related to our hiring processes.
We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.
How do we use Special Categories of Personal Data?
We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process.
We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.
What happens if you don’t provide any relevant Data?
If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.
Automated decision-making
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
Why might we share your Data?
Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
Greenhouse Software, Inc, a cloud-based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
Certain third-party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.
For how long will we use your Data?
If your application is unsuccessful, unless we have a legitimate reason for retaining the Data for longer, we will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.
If your application is successful, we may retain any relevant Data that you have provided as part of the application process in the Greenhouse applicant tracking system and/or your personnel file. The remaining information shall be securely destroyed.
What rights do you have in connection with your Data?
Request access
to your Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Data we hold about you and to check that we are lawfully Processing it.
Request correction
of the Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure
of your Data. This enables you to ask us to delete or remove Data where there is no good reason for us continuing to Process it. You also have the right to ask us to delete or remove your Data where you have exercised your right to object to processing (see below).
Object to Processing
of your Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your Data for direct marketing purposes.
Request the restriction of Processing
of your Data. This enables you to ask us to suspend the processing of Data about you, for example if you want us to establish its accuracy or the reason for processing.
Request the transfer
of your Data to another party.
If you have any questions about this privacy notice, please contact
Privacy@Netcracker.com . You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.
We help you focus on the most important step you'll take. Your next one. Take your strategy, your operations, and your business forward today. #J-18808-Ljbffr