Senior Director, US Brokerage — Growth & Client Experience

A leading customs brokerage firm is seeking a Senior Director in Amherst, NY to oversee brokerage services, manage client relationships, and lead operational improvements. The ideal candidate will have over 10 years of experience in the industry, managing multiple branches with P&L responsibilities. Responsibilities include enhancing client experiences, ensuring quality service delivery, and driving cultural change within the organization. This role emphasizes collaboration, innovation, and operational excellence, with a commitment to diversity and inclusion. #J-18808-Ljbffr