Membership Director - New Tampa Family YMCA
The National Council of Young Men’s Christian Associations of the United States of America, Tampa, Florida, us, 33646
Join a Mission-Driven Team Focused on Growth, Service, and Community
The Tampa Metropolitan Area YMCA is hiring a Membership Director for the New Tampa Family in one of our largest and most active suburban locations. This leadership role is ideal for someone who thrives in a fast-paced, people-centered environment and has a proven track record of driving membership growth, team leadership, and Best in Class customer service.
Why Work for the Tampa Y? Expanding Impact Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
About The Role Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (70%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You’ll Do
Lead all aspects of membership acquisition, engagement, and retention
Develop and implement strategies to grow membership and strengthen member satisfaction
Monitor membership metrics and trends to inform planning and improve performance
Collaborate with other department leaders to align membership efforts with program goals
Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities
Promote a culture of Best in Class customer service and continuous improvement
Hire, train, and manage a high-performing Welcome Center and sales team
What We’re Looking For
3+ years of experience in membership or other related sales experience
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Results-driven mindset with the ability to analyze data and adjust strategies
A commitment to creating inclusive, respectful, and engaging member experiences
Familiarity with CRM or membership management systems is a plus
#J-18808-Ljbffr
Why Work for the Tampa Y? Expanding Impact Be part of a growing, financially strong YMCA serving diverse, vibrant communities throughout the Tampa Bay area.
Excellent Benefits Enjoy comprehensive health coverage, retirement contributions, paid time off, wellness perks, and professional development support.
Incredible Location Live and work in a region known for its beautiful weather, active lifestyle, and family-friendly communities.
Strong Culture Join a team that values collaboration, service, and creating a welcoming environment for all.
Growth
Learn from some of the longest tenured senior leadership in the YMCA movement, committed to development and advancement, with 4 current Executive Directors who served in Membership Director roles earlier in their Tampa Y careers.
About The Role Reporting to the Center Executive Director, the Membership Director is responsible for the oversight and success of all membership operations. This includes membership acquisition and retention (70%), staff development (10%), community engagement (20%), and ensuring a high-quality experience for members from first visit through ongoing participation.
What You’ll Do
Lead all aspects of membership acquisition, engagement, and retention
Develop and implement strategies to grow membership and strengthen member satisfaction
Monitor membership metrics and trends to inform planning and improve performance
Collaborate with other department leaders to align membership efforts with program goals
Represent the Y in the community to build awareness, partnerships, and member recruitment opportunities
Promote a culture of Best in Class customer service and continuous improvement
Hire, train, and manage a high-performing Welcome Center and sales team
What We’re Looking For
3+ years of experience in membership or other related sales experience
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Results-driven mindset with the ability to analyze data and adjust strategies
A commitment to creating inclusive, respectful, and engaging member experiences
Familiarity with CRM or membership management systems is a plus
#J-18808-Ljbffr