A telecommunications company in West Virginia is seeking a Self-Serve Manager to enhance and promote digital self-care tools across various customer touchpoints. This mid-level role involves defining a self-service strategy, managing product ownership of tools, and leveraging data analysis to drive improvement. The ideal candidate will be a self-starter with strong communication skills and a solid background in digital product management. Join us to empower customers and elevate their experience through innovative self-service solutions.
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