Job Title
Loan Partner
Reports To: Team Production Manager
FLSA Status: Exempt
Department: LOA
Division: Retail
Annual Salary: Salary plus bonus
Summary
Responsible for providing administrative and clerical support to the Mortgage Loan Originator in a timely manner to complete client’s loan application process. The role is within a high-volume production team working to enhance the Mortgage Loan Originators productivity. Coordinates and communicates with customers, loan officers, the processing team, and underwriting to ensure the loan application process is smoothly completed with accurate documentation. This is performed by obtaining necessary documents such as asset and income statements, appraisals, homeowner insurance, credit reports and title documents. In addition, manages closing dates and other ad‑hoc tasks throughout the loan process. The Loan Partner must have excellent oral and written communication skills.
Duties and Responsibilities
- Pipeline management; assuming multiple loans in a fast paced work environment
- Communicate with applicants to obtain all pertinent information not provided at loan application; guide clients through the mortgage process to ensure important dates are met
- Meet all SLA’s set in place
- Assist with obtaining condo information, Realtor contact information, attorney fee sheets and insurance binders
- Structure loans and calculate borrower’s income
- Discuss loan rates with borrowers
- Run loans through various systems for credit and automated underwriting
- Review asset statements, pay stubs, tax returns and other documentation provided by borrowers for large deposits, accuracy and to ensure that the documentation is complete
- Assist the borrower with letters of explanation for the underwriter
- Submit loans to Disclosure Desk once loans are pre‑approved and the contract is received for processing
- Review preliminary figures for closing disclosures and send to customers with finalized fees prior to final approval
- Track to confirm receipt of Initial Closing Disclosure delivery to borrower
- Work with manager for any rush requests
- Other duties as assigned
Skills
- Bilingual: English and Spanish preferred
- Encompass 360 Required
- Customer Service
- General knowledge of loan products and process
- Organizational skills
- Project Management
- Time Management
- Must be able to multi‑task
- Able to handle a high‑stress position
- Strong problem solving and critical thinking skills
- Strong initiative
- Good organizational skills, along with substantial knowledge of guidelines and procedures for all types of mortgage loans offered by the bank, are critical.
- Interpersonal skills are critical as this position is customer and realtor focused and works with other staff within the department.
- This position requires excellent communication skills, as incumbent will have face‑to‑face and phone interaction with customers and referral sources, so must be able to communicate with these individuals with respect, courtesy, and appreciation for doing business with the bank.
Education/Experience
- Degree: High School Diploma or Equivalent.
- Prior 2‑3 years of loan officer assistant or related experience required.
- NMLS Active license is required.
Benefits
- Medical Plan
- Vision Plan
- GAP Insurance
- Life Insurance paid by the company
- Voluntary Life Insurance
- 401K
- Pet Insurance
- Legal Shield/ID Shield
NQM Funding, LLC management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.
NQM Funding, LLC will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of the same.
NQM Funding, LLC will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to NQM Funding, LLC.
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