Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
About The Role & Team
The Order Management team is responsible for turning booked deals into accurate, compliant revenue. As a Senior Order Management Analyst , you’ll operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution. This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.
As a Senior Order Management Analyst, you will:
- Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact
- Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths
- Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors
- Analyze order data to identify patterns, root causes, and opportunities for process improvement
- Document and operationalize improvements that increase consistency, scalability, and throughput
You'll be a great addition to the team if you have:
- Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions
- A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements
- Sound judgment in fast-moving environments, including comfort making decisions with incomplete information
- Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers
- A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements
- Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners
At a minimum, you need to have:
- Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience)
- 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment
- Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred)
- Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact
- Excellent organizational and prioritization skills—you know how to move fast without breaking things
Who We Are
The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth.
We care about the well-being of our team
We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
Equal Employment Opportunity : Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
This role is eligible for equity, benefits and other forms of compensation.
Based on legislation in California, salary information and related details may be provided where applicable.
Amplitude operates in a hybrid model and may require being in the office location periodically according to team needs and local policies.
Important notices
Staying safe and protecting yourself from recruitment fraud: Amplitude will never ask for financial information or personal information such as bank account numbers or social security numbers during the job application process. Any emails from the Amplitude recruiting team will come from an amplitude.com address.
For more information about our policies and practices, refer to Amplitude’s official career page and policy documents.
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