CPAP Customer Service Representative HYBRID
Rotech Healthcare Inc., Orlando, Florida, us, 32885
Overview
Join a Leader in Home Healthcare
At Rotech Healthcare Inc, werame as a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. We empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether youre a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.
Overview and Responsibilities Job Summary We are seeking a dedicated
Customer Service Representative - CSR CPAP
to join our team. In this position, you are responsible for intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR directs and manages new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may be assigned additional duties and projects to support the location in achieving its goals. This position pays between $16/hr - $19/hr depending on related experience and location.
Essential Job Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.
Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing timelines and patient care
Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure questions and concerns are processed in a timely manner
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Complies with and follows internal and company-wide operating protocols in processing role
Examines and proposes improvements to increase efficiencies, decrease processing timelines, and minimize errors
Maintains expertise of insurance requirements for locations serviced in the division
Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor and provides solutions to challenges
Internal recommendations: Dedicated Inbox Processor - 20 tickets per day; Inbox/OIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (work rate dependent on tenure)
Maintains understanding of internal policies and procedures
Processes new orders: inputs new patient set-ups, verifies insurance eligibility and order requirements, follows up and obtains missing documentation, obtains authorizations, collects patient balances, works with 3rd party platforms, communicates with patients regarding setup expectations and completes daily assigned work accurately and timely
Proficient at managing varying expectations per each referral source and sales rep
Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
Work assigned to the CSR Processing Specialist is measured by the Manager's quantity and quality/accuracy of work completed
Works autonomously and independently to maintain a high performance rate and above-average results in the in-box, OIP, and assigned goals
Works with colleagues to support the overall goals of the team
Work-from-home position requirements: Have adequate Internet and workspace free from distractions
Performs other duties as assigned
Qualifications Employment is contingent on:
Background check (company-wide). Results will not be used automatically to disqualify individuals. An individualized assessment will be conducted per applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED required
Preferred Education and/or Experience
Experience with medical equipment, preferred
Experience with medical billing practices and billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality and discretion when handling sensitive information
Multi-task with attention to detail
Self-motivation, organized, time-management and problem solving skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications: Outlook, Word, and Excel
Office equipment: fax, copier, printer, phone and computer/tablet
Physical Demands
Lift and carry office equipment as needed
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer,tablet and paperwork
Work-from-home position requirements: Have adequate Internet and workspace free from distractions
Rotech Information Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Mercer programs for mental health and related services
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role youve applied for, sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants: Background screening is required through the Florida Care Provider Background Screening Clearinghouse.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, religion, national origin, or any other characteristic protected by applicable laws.
#J-18808-Ljbffr
At Rotech Healthcare Inc, werame as a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. We empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether youre a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.
Overview and Responsibilities Job Summary We are seeking a dedicated
Customer Service Representative - CSR CPAP
to join our team. In this position, you are responsible for intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR directs and manages new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may be assigned additional duties and projects to support the location in achieving its goals. This position pays between $16/hr - $19/hr depending on related experience and location.
Essential Job Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.
Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing timelines and patient care
Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure questions and concerns are processed in a timely manner
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Complies with and follows internal and company-wide operating protocols in processing role
Examines and proposes improvements to increase efficiencies, decrease processing timelines, and minimize errors
Maintains expertise of insurance requirements for locations serviced in the division
Holds themselves accountable to their goals, regularly and proactively communicates progress, plans, and problems to supervisor and provides solutions to challenges
Internal recommendations: Dedicated Inbox Processor - 20 tickets per day; Inbox/OIP Processor - 10 tickets & 30 OIP accounts per day; OIP Processor - 60 accounts per day (work rate dependent on tenure)
Maintains understanding of internal policies and procedures
Processes new orders: inputs new patient set-ups, verifies insurance eligibility and order requirements, follows up and obtains missing documentation, obtains authorizations, collects patient balances, works with 3rd party platforms, communicates with patients regarding setup expectations and completes daily assigned work accurately and timely
Proficient at managing varying expectations per each referral source and sales rep
Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
Work assigned to the CSR Processing Specialist is measured by the Manager's quantity and quality/accuracy of work completed
Works autonomously and independently to maintain a high performance rate and above-average results in the in-box, OIP, and assigned goals
Works with colleagues to support the overall goals of the team
Work-from-home position requirements: Have adequate Internet and workspace free from distractions
Performs other duties as assigned
Qualifications Employment is contingent on:
Background check (company-wide). Results will not be used automatically to disqualify individuals. An individualized assessment will be conducted per applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
High school diploma or GED required
Preferred Education and/or Experience
Experience with medical equipment, preferred
Experience with medical billing practices and billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality and discretion when handling sensitive information
Multi-task with attention to detail
Self-motivation, organized, time-management and problem solving skills
Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications: Outlook, Word, and Excel
Office equipment: fax, copier, printer, phone and computer/tablet
Physical Demands
Lift and carry office equipment as needed
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer,tablet and paperwork
Work-from-home position requirements: Have adequate Internet and workspace free from distractions
Rotech Information Benefits
Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Mercer programs for mental health and related services
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role youve applied for, sign into your account.
All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc.
Florida applicants: Background screening is required through the Florida Care Provider Background Screening Clearinghouse.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to race, color, age, gender, religion, national origin, or any other characteristic protected by applicable laws.
#J-18808-Ljbffr