Overview
As a Collision Junior Estimator, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression and being a skilled problem-solver. The Collision Concierge position is the starting point for a great career path.
Responsibilities
Greeting customers and discussing repair options on the service drive or in the sales department
Documenting customer repair needs and estimated costs
Seeking customer approval for needed repairs
Updating customers and internal associates regarding repair status of vehicles while working in partnership with the collision center
Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP)
Working with other associates on daily planning and release meetings
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations
Following up with customers to ensure expectations are met
Building rapport with customers to create a base of referrals
Gaining superior product knowledge to effectively help customers
Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies
Providing exceptional customer experience to drive loyalty
Requirements
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Detail-oriented and organized
Prior sales or retail experience preferred but not required
Demonstrated communication, consultative, interpersonal, and organizational skills
Experience and desire to work with technology
Must have a valid, in-state driver’s license with an acceptable, safe driving record
What are the opportunities for career growth?
Growth Opportunities
Collision Estimator
Service Advisor
Benefits
Competitive compensation and 401k matching
Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access discounts through YouDecide, a website with offers from top providers and retailers
DRVPNK mission to raise and donate millions to cancer research and treatment, partnering with cancer charities nationwide
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRVP NK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers, and the communities we serve.
Commitment to Diversity AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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Responsibilities
Greeting customers and discussing repair options on the service drive or in the sales department
Documenting customer repair needs and estimated costs
Seeking customer approval for needed repairs
Updating customers and internal associates regarding repair status of vehicles while working in partnership with the collision center
Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP)
Working with other associates on daily planning and release meetings
Processing transactions and ensuring 100% compliance with all state and federal laws and regulations
Following up with customers to ensure expectations are met
Building rapport with customers to create a base of referrals
Gaining superior product knowledge to effectively help customers
Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies
Providing exceptional customer experience to drive loyalty
Requirements
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Detail-oriented and organized
Prior sales or retail experience preferred but not required
Demonstrated communication, consultative, interpersonal, and organizational skills
Experience and desire to work with technology
Must have a valid, in-state driver’s license with an acceptable, safe driving record
What are the opportunities for career growth?
Growth Opportunities
Collision Estimator
Service Advisor
Benefits
Competitive compensation and 401k matching
Healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access discounts through YouDecide, a website with offers from top providers and retailers
DRVPNK mission to raise and donate millions to cancer research and treatment, partnering with cancer charities nationwide
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRVP NK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our associates, customers, and the communities we serve.
Commitment to Diversity AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr