Overview
Job Title:
Account Manager – Commercial Lines Department:
Digital Service Center Acrisure:
A global fintech leader empowering millions of ambitious businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown from $38 million in revenue over the last twelve years to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. The company emphasizes leadership, accountability, and collaboration to enable teams to operate at the highest levels. Job Summary
The Commercial Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their commercial insurance needs. Key Responsibilities
Client Relationship Management: Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for the assigned book of business. Understand client needs and objectives, providing strategic recommendations and tailored solutions. Proactively communicates and coordinates renewals and relationships. Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related engagement software where applicable. Maintain consistent and ongoing engagement throughout the customer lifecycle. Strategic Engagement and Execution: Implement and monitor data-driven and customer-tailored marketing or awareness campaigns. Ensure customer engagements are valuable, drive industry or solution awareness, and are delivered timely to exceed client expectations. Attain retention and growth targets for the assigned customer block by leveraging proactive data-driven customer engagement tools and awareness campaigns. Strategic Planning and Support: Identify new opportunities for client growth and expansion of services; share client engagement best practices with peers; stay updated with industry trends to provide cutting-edge solutions and services. Coordination and Collaboration: Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners; collaborate with the Digital Employee Commercial Team Leader to address challenges and improve service delivery; support cross-functional initiatives that enhance the digital strategy and client success; drive client adoption of self-service tools and enrollment capabilities. Client Success and Value Delivery: Ensure clients receive exceptional value from Acrisure’s digital services and promote additional digital services and solutions; drive innovation within client accounts with new ideas, tools and approaches; meet or exceed client retention and satisfaction metrics through a highly consultative and technology-first approach. Perform other tasks or projects as requested by service team or region leadership. Requirements
Required Qualifications
Strong client management and relationship-building skills with a client-focused approach. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Experience using account management software. Ability to multitask across multiple systems and workflows. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Creative problem-solving abilities and a passion for customer service. Preferred Qualifications
Prior experience and proficiency with Applied Epic Education and Experience
Required Qualifications
Hold applicable insurance licenses Minimum of 2 years of experience in account management or related role and possession of a current license for over 1 year. Proven experience in managing client relationships and achieving retention targets. Experience in remarketing clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. Ability to up-sell and cross-sell products to broaden the total client relationship. Preferred Qualifications
Bachelor’s degree in business administration or related field Compensation
The base compensation range for this position is $40,000 - $75,000. This range reflects Acrisure’s good faith estimate at the time of this posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us
At Acrisure, we’re building more than a business—we’re building a community where people can grow, thrive, and make an impact. Our benefits support health, finances, family, and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital. Employee Benefits
Physical Wellness: Medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); Calm app subscription. Financial Wellness: 401(k) with immediate vesting; HSA/FSA options; commuter benefits; employee discounts. Family Care: Paid maternity and paternity leave; legal plan options; pet insurance. Other benefits vary by location and entity. This list is not exhaustive; eligibility and waiting periods may apply. Benefits may vary by entity and location. Acrisure is an Equal Opportunity Employer.
We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodations by contacting leaves@acrisure.com. California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.
#J-18808-Ljbffr
Job Title:
Account Manager – Commercial Lines Department:
Digital Service Center Acrisure:
A global fintech leader empowering millions of ambitious businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown from $38 million in revenue over the last twelve years to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. The company emphasizes leadership, accountability, and collaboration to enable teams to operate at the highest levels. Job Summary
The Commercial Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The Account Manager is responsible for managing and nurturing client relationships to ensure satisfaction, retention, and growth. This role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will leverage technology and market insights to enhance service delivery, identify cross-selling opportunities, and support clients with all their commercial insurance needs. Key Responsibilities
Client Relationship Management: Serve as the primary point of contact for clients, managing day-to-day communications and fostering strong, long-lasting relationships for the assigned book of business. Understand client needs and objectives, providing strategic recommendations and tailored solutions. Proactively communicates and coordinates renewals and relationships. Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related engagement software where applicable. Maintain consistent and ongoing engagement throughout the customer lifecycle. Strategic Engagement and Execution: Implement and monitor data-driven and customer-tailored marketing or awareness campaigns. Ensure customer engagements are valuable, drive industry or solution awareness, and are delivered timely to exceed client expectations. Attain retention and growth targets for the assigned customer block by leveraging proactive data-driven customer engagement tools and awareness campaigns. Strategic Planning and Support: Identify new opportunities for client growth and expansion of services; share client engagement best practices with peers; stay updated with industry trends to provide cutting-edge solutions and services. Coordination and Collaboration: Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third-party partners; collaborate with the Digital Employee Commercial Team Leader to address challenges and improve service delivery; support cross-functional initiatives that enhance the digital strategy and client success; drive client adoption of self-service tools and enrollment capabilities. Client Success and Value Delivery: Ensure clients receive exceptional value from Acrisure’s digital services and promote additional digital services and solutions; drive innovation within client accounts with new ideas, tools and approaches; meet or exceed client retention and satisfaction metrics through a highly consultative and technology-first approach. Perform other tasks or projects as requested by service team or region leadership. Requirements
Required Qualifications
Strong client management and relationship-building skills with a client-focused approach. Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively. Experience using account management software. Ability to multitask across multiple systems and workflows. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Creative problem-solving abilities and a passion for customer service. Preferred Qualifications
Prior experience and proficiency with Applied Epic Education and Experience
Required Qualifications
Hold applicable insurance licenses Minimum of 2 years of experience in account management or related role and possession of a current license for over 1 year. Proven experience in managing client relationships and achieving retention targets. Experience in remarketing clients across multiple carriers, delivering client proposals and providing consultation regarding solutions available. Ability to up-sell and cross-sell products to broaden the total client relationship. Preferred Qualifications
Bachelor’s degree in business administration or related field Compensation
The base compensation range for this position is $40,000 - $75,000. This range reflects Acrisure’s good faith estimate at the time of this posting. Placement within the range will be based on factors including skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us
At Acrisure, we’re building more than a business—we’re building a community where people can grow, thrive, and make an impact. Our benefits support health, finances, family, and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital. Employee Benefits
Physical Wellness: Medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); Calm app subscription. Financial Wellness: 401(k) with immediate vesting; HSA/FSA options; commuter benefits; employee discounts. Family Care: Paid maternity and paternity leave; legal plan options; pet insurance. Other benefits vary by location and entity. This list is not exhaustive; eligibility and waiting periods may apply. Benefits may vary by entity and location. Acrisure is an Equal Opportunity Employer.
We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodations by contacting leaves@acrisure.com. California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.
#J-18808-Ljbffr