Reports To
:
Teresa McCurley, Branch Administration Manager Location
:
Mason Branch, 1050 Reading Rd. (U.S. Rte. 42), Mason, OH 45040 Status
:
Full-Time Hourly Non-Exempt Bank Operation Hours
:
Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm
Position Purpose LCNB National Bank is seeking a Lead Relationship Banker for our Mason office. This position provides superior quality service to our customers in person and over the phone. The role is responsible for assisting customers by accurately and efficiently processing transactions, answering questions, resolving complaints or account discrepancies, determining customer needs and fulfilling requests. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.
Essential Duties and Responsibilities
Oversees the daily operations of the teller line
Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
Identifies and resolves customer servicing issues or account discrepancies
Serves as primary troubleshooter for complex problems
Coaches, mentors and leads teller line by example
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank’s products and services
Maintain a position of trust and responsibility by keeping all customer business confidential
Answers customer calls and enters information accurately and efficiently into call center database
Identify referral opportunities and make relevant referrals
Communicate effectively with other team members and other areas of the bank
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned
Managing multiple priorities
Interpersonal skills
Coaching others
Strong written and verbal communications skills
Problem solving
Accuracy and attention to detail
Strong leadership and team building skills
Education/Experience
High School Diploma or GED equivalent required
Leadership/Management/Supervision Education and/or Experience (preferred)
Customer service experience (preferred)
Cash handling experience (preferred)
Ohio Notary Public (or the ability to obtain commission within first three months of employment)
Working Conditions
Must be able to remain in a stationary position 50% of the time
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office equipment
The ability to observe and identify details at close range
Occasionally moves coin bags weighing up to 50 lbs.
Occasionally will need to travel up to a 30-mile radius
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans
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:
Teresa McCurley, Branch Administration Manager Location
:
Mason Branch, 1050 Reading Rd. (U.S. Rte. 42), Mason, OH 45040 Status
:
Full-Time Hourly Non-Exempt Bank Operation Hours
:
Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm
Position Purpose LCNB National Bank is seeking a Lead Relationship Banker for our Mason office. This position provides superior quality service to our customers in person and over the phone. The role is responsible for assisting customers by accurately and efficiently processing transactions, answering questions, resolving complaints or account discrepancies, determining customer needs and fulfilling requests. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.
Essential Duties and Responsibilities
Oversees the daily operations of the teller line
Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
Identifies and resolves customer servicing issues or account discrepancies
Serves as primary troubleshooter for complex problems
Coaches, mentors and leads teller line by example
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank’s products and services
Maintain a position of trust and responsibility by keeping all customer business confidential
Answers customer calls and enters information accurately and efficiently into call center database
Identify referral opportunities and make relevant referrals
Communicate effectively with other team members and other areas of the bank
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned
Managing multiple priorities
Interpersonal skills
Coaching others
Strong written and verbal communications skills
Problem solving
Accuracy and attention to detail
Strong leadership and team building skills
Education/Experience
High School Diploma or GED equivalent required
Leadership/Management/Supervision Education and/or Experience (preferred)
Customer service experience (preferred)
Cash handling experience (preferred)
Ohio Notary Public (or the ability to obtain commission within first three months of employment)
Working Conditions
Must be able to remain in a stationary position 50% of the time
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office equipment
The ability to observe and identify details at close range
Occasionally moves coin bags weighing up to 50 lbs.
Occasionally will need to travel up to a 30-mile radius
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr