Overview
Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.
Responsibilities
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.
Greet visitors, answer telephone responses, schedule and perform various clerical duties. May handle and resolve complaints.
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Report customer feedback to management.
Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
Generate all paperwork/information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Provide clerical support including overseeing all paperwork associated with orders, maintaining files, answering phones, and operating office equipment as needed.
Schedule loads as required.
Maintain updated reports to ensure all loads are empty and closed.
Resolve refused product, over, short and damaged (OS&D) orders.
Follow attendance policy, show up for work on time and ready to work assigned shift.
Perform other duties as required and assigned.
Qualifications
High school diploma or general education degree (GED).
0-2 years of related work experience.
What Could Set You Apart
Ability to work in a fast paced environment.
Ability to handle multiple tasks at the same time.
Flexibility and initiative.
Experience working with challenging customers.
Excellent communication skills.
Strong problem solving skills.
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
Ability to relate to others and collaborate with coworkers respectfully; use reasoning, negotiating, instructing, persuading, or speaking with others; respond appropriately to criticism from a supervisor.
Knowledge of Warehouse Management Systems.
Knowledge of Microsoft Office Suite.
Desktop computer proficiency.
Accurate typing and data entry skills.
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptions.
Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending.
Requires manual dexterity with normal hand and finger movements for typical office work.
Talking, hearing, and seeing are important elements of completing assigned tasks.
May require travel by automobile and airplane for business.
May require visits to facility operations in temperatures at or below freezing.
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
Requires the use of various electronic tools.
Requires the ability to relate to others beyond giving and receiving instructions and to partner with colleagues without behavioral extremes.
Requires performing work activities including reasoning, negotiating, instructing, persuading, or speaking with others; respond appropriately to constructive feedback from management.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer Americold offers best-in-class benefit programs designed to support health and financial well-being. We are a values-oriented company with a clear mission, helping our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V.
U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD, 401(k) with company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the position and whether it is covered by a collective bargaining agreement (CBA).
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Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.
Responsibilities
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.
Greet visitors, answer telephone responses, schedule and perform various clerical duties. May handle and resolve complaints.
Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
Report customer feedback to management.
Act as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
Generate all paperwork/information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Provide clerical support including overseeing all paperwork associated with orders, maintaining files, answering phones, and operating office equipment as needed.
Schedule loads as required.
Maintain updated reports to ensure all loads are empty and closed.
Resolve refused product, over, short and damaged (OS&D) orders.
Follow attendance policy, show up for work on time and ready to work assigned shift.
Perform other duties as required and assigned.
Qualifications
High school diploma or general education degree (GED).
0-2 years of related work experience.
What Could Set You Apart
Ability to work in a fast paced environment.
Ability to handle multiple tasks at the same time.
Flexibility and initiative.
Experience working with challenging customers.
Excellent communication skills.
Strong problem solving skills.
Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
Ability to relate to others and collaborate with coworkers respectfully; use reasoning, negotiating, instructing, persuading, or speaking with others; respond appropriately to criticism from a supervisor.
Knowledge of Warehouse Management Systems.
Knowledge of Microsoft Office Suite.
Desktop computer proficiency.
Accurate typing and data entry skills.
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptions.
Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending.
Requires manual dexterity with normal hand and finger movements for typical office work.
Talking, hearing, and seeing are important elements of completing assigned tasks.
May require travel by automobile and airplane for business.
May require visits to facility operations in temperatures at or below freezing.
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
Requires the use of various electronic tools.
Requires the ability to relate to others beyond giving and receiving instructions and to partner with colleagues without behavioral extremes.
Requires performing work activities including reasoning, negotiating, instructing, persuading, or speaking with others; respond appropriately to constructive feedback from management.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer Americold offers best-in-class benefit programs designed to support health and financial well-being. We are a values-oriented company with a clear mission, helping our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V.
U.S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD, 401(k) with company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the position and whether it is covered by a collective bargaining agreement (CBA).
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