Overview
Job Summary
The Property Manager reports to the Regional Manager. Responsible for the day-to-day operations of an individual community. Builds strong teams with common objectives. Manages the residential asset for clients/owners by performing the following duties personally or through subordinate employees. Duties include; oversight of budgets, workplace safety, financial reporting and tracking, marketing, leasing and collections, and the property’s overall performance as a real estate asset. Responsibilities
The Property Manager is responsible for the day-to-day operations of an individual community, including: Achieve cooperation among staff and other departments while building trust and loyalty to the company. Prepare monthly owner and earnings reports on time and accurately, know the provisions of the management agreement and operate in accordance. Inspect the property regularly for quality and to assess needs for improvement. Inspect maintenance repairs and available units for readiness. Inspect recently vacated units to assess needed repairs and replacement. Review projects and coordinate with the Maintenance Supervisor to schedule property improvements based on projections. Work with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests. Keep an adequate supply of market-ready apartments to meet leasing demand and property appearance to meet or exceed standards. Ensure common areas (halls, stairways, amenities, grounds, playgrounds) are clean and in good repair. Repair unsafe items immediately and mark to prevent injury. Visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Ensure all contractors are on the approved vendors list prior to performing work. Monitor contractor work and report concerns to the Regional Manager. Use only approved and certified vendors, review and approve all property purchases. Responsible for Control Module reporting in a timely manner, including Pricing, Renewals, Delinquency Reports (due 15th of the month) and Market Surveys. Negotiate new leases and renewals per property owner specifications. Determine the optimum rent based on market conditions and the level of rent concessions, if applicable. Use the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to reduce effects of large seasonal expirations. Perform leasing of units and prepare units for leasing as needed. Monitor the collection agency to determine its effectiveness. Complete paperwork and follow processes for households with rental assistance vouchers, when applicable. Ensure that all rents are collected timely and deposited on time and verified for accuracy. Plan, execute, and attend social and other property events for residents. Regularly seek to understand and anticipate resident needs. Inform new residents of property procedures, parking, leasing office hours, night access, mail, etc. Use Knock, apts.com reputation and other tools to determine resident satisfaction. Inspect property 2–3 times per week including periodic visits to residents. Ensure the resolution of resident issues and complaints in cooperation with staff. Establish and monitor the property budget daily in accordance with established goals; keep expenses in line with the budget and ensure the property is adequately funded. Ensure that all deposits, rents, and other fees and ancillary revenues are collected and deposited. Submit invoices and all other accounting activities into Accounting Department processing. Purchase necessary equipment and supplies for the property per budget. Obtain Regional Manager’s approval for all expenditures as specified by the management agreement. Forecast needs for the fiscal year and develop a budget based on these needs. Present to the Regional Manager for approval. Implement the budget, keeping expenses within budget guidelines. Obtain Regional Manager’s approval on final budget and any subsequent changes to budget. Collect rents from residents using RealPage OneSite and institute proper procedures against delinquent accounts. Initiate eviction procedures for residents who fail to pay rent and maintain accurate records of rent collections. Employee Relations
Supervise all on-site staff, including hiring, training, and supervision, responsible for maintaining an adequate level of staff at the property. Evaluate performance to standards and make compensation decisions, and develop staff for upward mobility within the company. Delegate and manage the performance of others, including counseling and development. Responsible for accurate completion of timesheets and all employee forms for submission to Payroll Department; ensure on-time and accurate submission of monthly bonus sheets. Communicate and share information with staff to ensure directives and goals are understood and collect feedback regularly. Clarify expectations and establish goals for staff. Maintain a friendly and courteous attitude with other employees and avoid confrontations with supervisors or other employees in front of residents. Marketing
Coordinate with Marketing Department on the property’s marketing strategy. Participate, approve, and manage marketing efforts to increase occupancy. Review marketing efforts to determine effectiveness. Develop an appropriate marketing strategy for the property. Implement and evaluate marketing strategies monthly. Market the property and build traffic using adopted technology and processes. Skills/Abilities
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing. Ensure adherence to company policies and safety rules; comply with policies for reporting incidents. Ensure property records, lease and general files are accurately maintained. Sales management and marketing knowledge, ability to sell services to new and existing customers. Business and financial acumen to manage and control expenses. Clear and concise verbal and written communication skills. Knowledge and skills to manage projects, organize, prioritize, and meet deadlines. Critical thinking and problem-solving skills. Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and designated property management software to advance the date and perform monthly close-out. Ability to maintain confidentiality and exercise discretion. Requires the ability to make bank runs/deposits or to attend meetings due to business necessity. Interacts with corporate and Executive Management staff as needed. Administrative Requirements
All emails must be handled within the same day, during normal business hours, if received before 4 p.m. The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be acknowledged and responded to by the Property Manager, even if just to indicate it has been passed to person X for handling. The Property Manager must assess recognition of performance issues. The Property Manager serves as a positive face for encouragement of other Property Managers and Operations teams, addressing disagreements through proper channels to avoid a culture of negativity. Ensure teams are using all required technologies in accordance with policy. The Property Manager must review financials for their property using summary reports and complete a full review that requires the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance. The Property Manager must review assigned budgets and provide written feedback to the Regional Manager during the budget creation process in the fall. Affordable Housing Duties And Responsibilities
Operate the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements. Ensure resident files, certifications, and recertifications are completed accurately and timely. Pass file audits, physical inspections of units and buildings, and/or management and occupancy reviews. Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (AFHMP) HUD 935.2. Market to agencies identified in the AFHMP and maintain availability information with local housing authorities and commercial publications. Maintain AFHMP Binder. Ensure that all applications qualify related to the rental criteria specific to the assigned property and comply with program requirements. Prepare for and pass file audits, physical inspections, and/or management and occupancy reviews. Lease to households that meet the assigned property’s income restrictions, rental criteria, and when applicable HUD guidelines. Review and update Unit Status Report in comparison to tenant lease files to ensure information accuracy. Oversee and maintain all new lease and lease renewal practices according to HUD guidelines, including certification and verification; process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; process interims as required if assigned to a HUD-governed property. Ensure property maintains applicable fractions and set-aside requirements identified in the property's LURA if assigned to a Tax Credit property. Perform supportive service as outlined in the property's LURA and maintain proper documentation; assist with planning and implementation of social services programs coordinated with the social services provider. Maintain Supportive Service Binder. Assist Property Manager in audit preparation and ensure on-site compliance on all corrections. Handle recordkeeping and reporting responsibilities in accordance with HUD/TC/ADHP/HOME/Bond regulations. Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines. Prepare for, respond to, and oversee corrections needed to meet requirements for all Management Reviews if assigned to a HUD-governed property. Ensure all physical deficiencies are corrected per violation/inspection notices so that subsidy may be reinstated, or findings corrected. Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report. Maintain waiting and transfer lists per HUD/CA/TC guidelines. Regularly seek to understand and anticipate resident needs. Inspect property two-three times per week including periodic visits to all residents. Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc. Ensure that residents are provided with a clean and well-maintained home. Complete quarterly unit inspections with Property Performance Review (PPR) to identify, report, and prevent REAC inspection deficiencies. Coordinate the administration of supportive services with the Social Service Provider to ensure resident support. Maintain a proper Wait List in accordance with HUD/State Monitoring Agency guidelines where applicable. Education And Experience
Associate degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related experience in property management, leasing, hospitality, or related customer service/operations management experience, or an equivalent combination of education and experience. Certified Apartment Manager (CAM) credential preferred. Three years of affordable housing property management experience overseeing a busy complex and staff, including responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs. Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond policies for Tax Credit/AHDP/HOME/Bond properties. Thorough and current knowledge of the most recent version of the 4350. Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD-governed property. Excellent customer service skills and the ability to develop a rapport with residents, community staff and HUD administrator/State Monitoring Agency. COS Certification on a HUD-governed property. Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Lynd Management Group, LLC participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. Lynd Management Group, LLC will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Lynd Management Group, LLC participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
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Job Summary
The Property Manager reports to the Regional Manager. Responsible for the day-to-day operations of an individual community. Builds strong teams with common objectives. Manages the residential asset for clients/owners by performing the following duties personally or through subordinate employees. Duties include; oversight of budgets, workplace safety, financial reporting and tracking, marketing, leasing and collections, and the property’s overall performance as a real estate asset. Responsibilities
The Property Manager is responsible for the day-to-day operations of an individual community, including: Achieve cooperation among staff and other departments while building trust and loyalty to the company. Prepare monthly owner and earnings reports on time and accurately, know the provisions of the management agreement and operate in accordance. Inspect the property regularly for quality and to assess needs for improvement. Inspect maintenance repairs and available units for readiness. Inspect recently vacated units to assess needed repairs and replacement. Review projects and coordinate with the Maintenance Supervisor to schedule property improvements based on projections. Work with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests. Keep an adequate supply of market-ready apartments to meet leasing demand and property appearance to meet or exceed standards. Ensure common areas (halls, stairways, amenities, grounds, playgrounds) are clean and in good repair. Repair unsafe items immediately and mark to prevent injury. Visually inspect units, grounds, and other aspects of the property to determine adherence to standards. Ensure all contractors are on the approved vendors list prior to performing work. Monitor contractor work and report concerns to the Regional Manager. Use only approved and certified vendors, review and approve all property purchases. Responsible for Control Module reporting in a timely manner, including Pricing, Renewals, Delinquency Reports (due 15th of the month) and Market Surveys. Negotiate new leases and renewals per property owner specifications. Determine the optimum rent based on market conditions and the level of rent concessions, if applicable. Use the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to reduce effects of large seasonal expirations. Perform leasing of units and prepare units for leasing as needed. Monitor the collection agency to determine its effectiveness. Complete paperwork and follow processes for households with rental assistance vouchers, when applicable. Ensure that all rents are collected timely and deposited on time and verified for accuracy. Plan, execute, and attend social and other property events for residents. Regularly seek to understand and anticipate resident needs. Inform new residents of property procedures, parking, leasing office hours, night access, mail, etc. Use Knock, apts.com reputation and other tools to determine resident satisfaction. Inspect property 2–3 times per week including periodic visits to residents. Ensure the resolution of resident issues and complaints in cooperation with staff. Establish and monitor the property budget daily in accordance with established goals; keep expenses in line with the budget and ensure the property is adequately funded. Ensure that all deposits, rents, and other fees and ancillary revenues are collected and deposited. Submit invoices and all other accounting activities into Accounting Department processing. Purchase necessary equipment and supplies for the property per budget. Obtain Regional Manager’s approval for all expenditures as specified by the management agreement. Forecast needs for the fiscal year and develop a budget based on these needs. Present to the Regional Manager for approval. Implement the budget, keeping expenses within budget guidelines. Obtain Regional Manager’s approval on final budget and any subsequent changes to budget. Collect rents from residents using RealPage OneSite and institute proper procedures against delinquent accounts. Initiate eviction procedures for residents who fail to pay rent and maintain accurate records of rent collections. Employee Relations
Supervise all on-site staff, including hiring, training, and supervision, responsible for maintaining an adequate level of staff at the property. Evaluate performance to standards and make compensation decisions, and develop staff for upward mobility within the company. Delegate and manage the performance of others, including counseling and development. Responsible for accurate completion of timesheets and all employee forms for submission to Payroll Department; ensure on-time and accurate submission of monthly bonus sheets. Communicate and share information with staff to ensure directives and goals are understood and collect feedback regularly. Clarify expectations and establish goals for staff. Maintain a friendly and courteous attitude with other employees and avoid confrontations with supervisors or other employees in front of residents. Marketing
Coordinate with Marketing Department on the property’s marketing strategy. Participate, approve, and manage marketing efforts to increase occupancy. Review marketing efforts to determine effectiveness. Develop an appropriate marketing strategy for the property. Implement and evaluate marketing strategies monthly. Market the property and build traffic using adopted technology and processes. Skills/Abilities
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing. Ensure adherence to company policies and safety rules; comply with policies for reporting incidents. Ensure property records, lease and general files are accurately maintained. Sales management and marketing knowledge, ability to sell services to new and existing customers. Business and financial acumen to manage and control expenses. Clear and concise verbal and written communication skills. Knowledge and skills to manage projects, organize, prioritize, and meet deadlines. Critical thinking and problem-solving skills. Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and designated property management software to advance the date and perform monthly close-out. Ability to maintain confidentiality and exercise discretion. Requires the ability to make bank runs/deposits or to attend meetings due to business necessity. Interacts with corporate and Executive Management staff as needed. Administrative Requirements
All emails must be handled within the same day, during normal business hours, if received before 4 p.m. The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be acknowledged and responded to by the Property Manager, even if just to indicate it has been passed to person X for handling. The Property Manager must assess recognition of performance issues. The Property Manager serves as a positive face for encouragement of other Property Managers and Operations teams, addressing disagreements through proper channels to avoid a culture of negativity. Ensure teams are using all required technologies in accordance with policy. The Property Manager must review financials for their property using summary reports and complete a full review that requires the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance. The Property Manager must review assigned budgets and provide written feedback to the Regional Manager during the budget creation process in the fall. Affordable Housing Duties And Responsibilities
Operate the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements. Ensure resident files, certifications, and recertifications are completed accurately and timely. Pass file audits, physical inspections of units and buildings, and/or management and occupancy reviews. Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (AFHMP) HUD 935.2. Market to agencies identified in the AFHMP and maintain availability information with local housing authorities and commercial publications. Maintain AFHMP Binder. Ensure that all applications qualify related to the rental criteria specific to the assigned property and comply with program requirements. Prepare for and pass file audits, physical inspections, and/or management and occupancy reviews. Lease to households that meet the assigned property’s income restrictions, rental criteria, and when applicable HUD guidelines. Review and update Unit Status Report in comparison to tenant lease files to ensure information accuracy. Oversee and maintain all new lease and lease renewal practices according to HUD guidelines, including certification and verification; process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; process interims as required if assigned to a HUD-governed property. Ensure property maintains applicable fractions and set-aside requirements identified in the property's LURA if assigned to a Tax Credit property. Perform supportive service as outlined in the property's LURA and maintain proper documentation; assist with planning and implementation of social services programs coordinated with the social services provider. Maintain Supportive Service Binder. Assist Property Manager in audit preparation and ensure on-site compliance on all corrections. Handle recordkeeping and reporting responsibilities in accordance with HUD/TC/ADHP/HOME/Bond regulations. Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines. Prepare for, respond to, and oversee corrections needed to meet requirements for all Management Reviews if assigned to a HUD-governed property. Ensure all physical deficiencies are corrected per violation/inspection notices so that subsidy may be reinstated, or findings corrected. Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report. Maintain waiting and transfer lists per HUD/CA/TC guidelines. Regularly seek to understand and anticipate resident needs. Inspect property two-three times per week including periodic visits to all residents. Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc. Ensure that residents are provided with a clean and well-maintained home. Complete quarterly unit inspections with Property Performance Review (PPR) to identify, report, and prevent REAC inspection deficiencies. Coordinate the administration of supportive services with the Social Service Provider to ensure resident support. Maintain a proper Wait List in accordance with HUD/State Monitoring Agency guidelines where applicable. Education And Experience
Associate degree (A.A.) or equivalent from a two-year college or technical school; or two to three years related experience in property management, leasing, hospitality, or related customer service/operations management experience, or an equivalent combination of education and experience. Certified Apartment Manager (CAM) credential preferred. Three years of affordable housing property management experience overseeing a busy complex and staff, including responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs. Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond policies for Tax Credit/AHDP/HOME/Bond properties. Thorough and current knowledge of the most recent version of the 4350. Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD-governed property. Excellent customer service skills and the ability to develop a rapport with residents, community staff and HUD administrator/State Monitoring Agency. COS Certification on a HUD-governed property. Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Lynd Management Group, LLC participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. Lynd Management Group, LLC will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Lynd Management Group, LLC participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
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