Retention Specialist - Remote - CA Only
Race Communications, California, Missouri, United States, 65018
Overview
Location:
Remote: California
Location Status:
Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race's current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Compensation:
$22 to $25 USD per hour
Position Impact The Retention Specialist
is a team player with integrity and an ability to lead by example. A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers. The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.
Requirements Qualifications and Experience:
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
Customer service support experience or experience in Sales is preferred
Familiarity with CRM systems and practices required
2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
#J-18808-Ljbffr
Remote: California
Location Status:
Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race's current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Compensation:
$22 to $25 USD per hour
Position Impact The Retention Specialist
is a team player with integrity and an ability to lead by example. A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers. The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.
Requirements Qualifications and Experience:
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
Customer service support experience or experience in Sales is preferred
Familiarity with CRM systems and practices required
2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
#J-18808-Ljbffr