Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do The Operations and Testing Associate plays a dual role in ensuring operational efficiency and product quality. This position supports day-to-day business operations while actively participating in product testing and quality assurance processes. The ideal candidate is detail-oriented, analytical, and comfortable working across multiple teams to maintain smooth workflows and high product standards.
Assist in planning and executing operational procedures and workflows.
Monitor and track operational performance, identifying and resolving issues promptly.
Maintain accurate records, databases, and documentation for compliance and reporting.
Conduct functional, usability, and regression testing on products and features.
Perform daily sanity checks and assist in automated and manual testing processes.
Document test results, report defects, and collaborate with development teams for resolution.
Support user acceptance testing (UAT) and provide feedback for continuous improvement.
Collect and analyze operational and testing data to identify trends and improvement areas.
Prepare reports on KPIs, defect rates, and operational efficiency for management review.
Recommend process enhancements for both operations and testing workflows.
Other duties as assigned.
What you'll bring to the team
1-3 years of experience in operations or QA/testing roles.
Strong organizational and multitasking skills.
Familiarity with testing tools and frameworks
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Office and data analysis tools.
It would be even better if you also had
Technical proficiency in multi-user systems.
Customer service and/or internal Help Desk-type experience.
Demonstrated ability to multi-task in a high-activity environment.
Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09/Hr.
#J-18808-Ljbffr
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do The Operations and Testing Associate plays a dual role in ensuring operational efficiency and product quality. This position supports day-to-day business operations while actively participating in product testing and quality assurance processes. The ideal candidate is detail-oriented, analytical, and comfortable working across multiple teams to maintain smooth workflows and high product standards.
Assist in planning and executing operational procedures and workflows.
Monitor and track operational performance, identifying and resolving issues promptly.
Maintain accurate records, databases, and documentation for compliance and reporting.
Conduct functional, usability, and regression testing on products and features.
Perform daily sanity checks and assist in automated and manual testing processes.
Document test results, report defects, and collaborate with development teams for resolution.
Support user acceptance testing (UAT) and provide feedback for continuous improvement.
Collect and analyze operational and testing data to identify trends and improvement areas.
Prepare reports on KPIs, defect rates, and operational efficiency for management review.
Recommend process enhancements for both operations and testing workflows.
Other duties as assigned.
What you'll bring to the team
1-3 years of experience in operations or QA/testing roles.
Strong organizational and multitasking skills.
Familiarity with testing tools and frameworks
Excellent communication and problem-solving abilities.
Proficiency in Microsoft Office and data analysis tools.
It would be even better if you also had
Technical proficiency in multi-user systems.
Customer service and/or internal Help Desk-type experience.
Demonstrated ability to multi-task in a high-activity environment.
Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09/Hr.
#J-18808-Ljbffr