Dir, Patient Services - Strategy & Excellence
Quest Diagnostics, Irving, Texas, United States, 75084
Job Description
Director of Operations Excellence provides strategic leadership and direction to ensure efficient business operations across the Patient Services organization in the Southwest Region.
Responsible for developing, implementing and optimizing systems, processes and policies that support organizational growth, profitability and operational excellence. Leads the central team in the region that supports the creation of actionable plans that drive the company strategy.
Responsibilities
Leading People & Teams:
Leads, motivates and manages a team of direct reports while influencing indirect reports to achieve high performance. Collaborates with regional/functional patient services leaders to set team objectives aligned with company goals. Develops strategies to meet employee engagement, talent development and employee retention goals.
Continuous Improvement/Transformation:
Develops and implements continuous improvement programs and methodologies (e.g., Lean, Six Sigma) to enhance operational performance. In partnership with Business Transformation, challenges the status quo to find innovative ways to deliver and improve services while keeping productivity in mind. Establishes key performance measures to track success and analyze results. Supports change management by communicating plans and training materials for impacted teams, addressing resistance, and promoting buy‑in for transformation efforts. Assesses learning & development needs and collaborates on solutions to support company strategy. Supports annual audit processes and the development of corrective action plans where needed.
Project Management:
Plans, executes and closes projects (National & Regional) within specified timelines and budgets, coordinating resources, managing stakeholders, and ensuring project objectives are achieved while maintaining high standards of quality. Ensures compliance with all company and government regulations.
Financial Acumen / Resource Allocation:
Ensures optimal allocation and management of resources within the region. Analyzes staffing trends, provides direction and supports team members, and keeps expenditures within allocated limits while participating in cost‑cutting targets.
Relationship Management:
Builds and maintains strong relationships with internal partners across functions, fosters a positive and collaborative work environment through effective communication and interpersonal skills, and aligns work with the company vision by ensuring transparency and engagement.
Qualifications
Continuous improvement approach to running the business, with 10+ years of experience leading people and/or driving business results.
Proven experience in continuous improvement, transformation or operational excellence.
Familiarity with methodologies including Lean, Six Sigma, Kaizen, etc.
Excellent project management skills (project‑management certification is a plus).
Strong financial acumen, with demonstrated experience managing P&L.
Ability to build relationships while working in a highly matrixed and collaborative organization; 6+ years’ experience in field operations, laboratory, or related healthcare field.
Physical & Mental Requirements
Valid driver’s license.
Position requires up to 60% travel.
Knowledge
Bachelor of Science or higher.
Skills
PC skills: Microsoft Office suite, Tableau, Power BI, Power App, etc.
Required
Bachelor of Science or higher.
Travel between 50-75%.
Manages regional training team, workforce management and/or business analysts as applicable.
Leads cross‑functional project teams.
About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr
Responsible for developing, implementing and optimizing systems, processes and policies that support organizational growth, profitability and operational excellence. Leads the central team in the region that supports the creation of actionable plans that drive the company strategy.
Responsibilities
Leading People & Teams:
Leads, motivates and manages a team of direct reports while influencing indirect reports to achieve high performance. Collaborates with regional/functional patient services leaders to set team objectives aligned with company goals. Develops strategies to meet employee engagement, talent development and employee retention goals.
Continuous Improvement/Transformation:
Develops and implements continuous improvement programs and methodologies (e.g., Lean, Six Sigma) to enhance operational performance. In partnership with Business Transformation, challenges the status quo to find innovative ways to deliver and improve services while keeping productivity in mind. Establishes key performance measures to track success and analyze results. Supports change management by communicating plans and training materials for impacted teams, addressing resistance, and promoting buy‑in for transformation efforts. Assesses learning & development needs and collaborates on solutions to support company strategy. Supports annual audit processes and the development of corrective action plans where needed.
Project Management:
Plans, executes and closes projects (National & Regional) within specified timelines and budgets, coordinating resources, managing stakeholders, and ensuring project objectives are achieved while maintaining high standards of quality. Ensures compliance with all company and government regulations.
Financial Acumen / Resource Allocation:
Ensures optimal allocation and management of resources within the region. Analyzes staffing trends, provides direction and supports team members, and keeps expenditures within allocated limits while participating in cost‑cutting targets.
Relationship Management:
Builds and maintains strong relationships with internal partners across functions, fosters a positive and collaborative work environment through effective communication and interpersonal skills, and aligns work with the company vision by ensuring transparency and engagement.
Qualifications
Continuous improvement approach to running the business, with 10+ years of experience leading people and/or driving business results.
Proven experience in continuous improvement, transformation or operational excellence.
Familiarity with methodologies including Lean, Six Sigma, Kaizen, etc.
Excellent project management skills (project‑management certification is a plus).
Strong financial acumen, with demonstrated experience managing P&L.
Ability to build relationships while working in a highly matrixed and collaborative organization; 6+ years’ experience in field operations, laboratory, or related healthcare field.
Physical & Mental Requirements
Valid driver’s license.
Position requires up to 60% travel.
Knowledge
Bachelor of Science or higher.
Skills
PC skills: Microsoft Office suite, Tableau, Power BI, Power App, etc.
Required
Bachelor of Science or higher.
Travel between 50-75%.
Manages regional training team, workforce management and/or business analysts as applicable.
Leads cross‑functional project teams.
About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr