Overview
The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone. Pay Range:
$18.50 - $23.42
Responsibilities
Process daily transactions and related account servicing duties with high accuracy and efficiency, including routine and non-routine teller transactions in accordance with policy and procedures. Perform a variety of administrative duties (record keeping, forms, reports, vault balancing, and branch audits) and adhere to security measures to minimize losses. May have authority to provide necessary system overrides as required by the Branch and Market Manager. Provide a consultative customer service approach to understand customer needs and deliver viable solutions. Conduct sales and service calls, refer customers to appropriate business partners, and discuss lending topics (credit reports, credit scores, etc.). Take ownership to resolve customer issues and ensure high responsiveness and satisfaction. Open and process all types of deposits and consumer lending transactions, and support referral and relationship management in line with established objectives and goals. Participate in community events that support CRA goals. Perform other duties as assigned, including guidance and training for other employees.
Education and Experience
High School Diploma or Equivalent Minimum one year experience in related banking positions preferred Previous customer service, sales and consumer lending experience preferred
Skills and Abilities
Proficient reading, writing, communication and mathematical skills Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports Ability to identify and analyze situations and information using certain criteria and resolve issues and problems Ability to approach, identify, and have in-depth conversations with customers to identify needs and opportunities Organizational, interpersonal and customer relations skills including problem solving and decision making Ability to function in a fast-paced, ever-changing environment and work well with others as a team Proficient computer skills
Unique Job Characteristics and Requirements
Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)
Physical Requirements
Communicate effectively with internal and/or external customers Stationary 50% of time Move about within or between locations Bend, Twist, Crouch, Squat Move objects up to 20 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. We foster an environment where employees are connected, inspired, and valued through supportive leadership.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools to help you reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk.
Benefits
Benefits for Full-Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Short-term and long-term, with option to purchase additional coverage. Life Insurance: Employer-paid basic life insurance with option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan. Adoption Assistance Tution Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP) Pet Insurance Financial and Banking Services: Benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage Voluntary Benefits: Including hospital, accident, and critical illness coverage. Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees
Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year. Paid Sick and Safe Leave Employee Assistance Program (EAP) Financial and Banking Services: Benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
#J-18808-Ljbffr
The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone. Pay Range:
$18.50 - $23.42
Responsibilities
Process daily transactions and related account servicing duties with high accuracy and efficiency, including routine and non-routine teller transactions in accordance with policy and procedures. Perform a variety of administrative duties (record keeping, forms, reports, vault balancing, and branch audits) and adhere to security measures to minimize losses. May have authority to provide necessary system overrides as required by the Branch and Market Manager. Provide a consultative customer service approach to understand customer needs and deliver viable solutions. Conduct sales and service calls, refer customers to appropriate business partners, and discuss lending topics (credit reports, credit scores, etc.). Take ownership to resolve customer issues and ensure high responsiveness and satisfaction. Open and process all types of deposits and consumer lending transactions, and support referral and relationship management in line with established objectives and goals. Participate in community events that support CRA goals. Perform other duties as assigned, including guidance and training for other employees.
Education and Experience
High School Diploma or Equivalent Minimum one year experience in related banking positions preferred Previous customer service, sales and consumer lending experience preferred
Skills and Abilities
Proficient reading, writing, communication and mathematical skills Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports Ability to identify and analyze situations and information using certain criteria and resolve issues and problems Ability to approach, identify, and have in-depth conversations with customers to identify needs and opportunities Organizational, interpersonal and customer relations skills including problem solving and decision making Ability to function in a fast-paced, ever-changing environment and work well with others as a team Proficient computer skills
Unique Job Characteristics and Requirements
Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)
Physical Requirements
Communicate effectively with internal and/or external customers Stationary 50% of time Move about within or between locations Bend, Twist, Crouch, Squat Move objects up to 20 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. We foster an environment where employees are connected, inspired, and valued through supportive leadership.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools to help you reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk.
Benefits
Benefits for Full-Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Short-term and long-term, with option to purchase additional coverage. Life Insurance: Employer-paid basic life insurance with option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan. Adoption Assistance Tution Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP) Pet Insurance Financial and Banking Services: Benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage Voluntary Benefits: Including hospital, accident, and critical illness coverage. Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees
Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year. Paid Sick and Safe Leave Employee Assistance Program (EAP) Financial and Banking Services: Benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
#J-18808-Ljbffr