Minivasive Pain and Orthopedics- Spring (77389) is looking for a Call Center Representative to join our team!
The Call Center Representative is responsible for providing excellent customer service. This includes answering and transferring incoming calls, resolving patient inquiries and concerns.
ESSENTIAL FUNCTIONS
Answer high volume of incoming calls professionally and courteously. (about 100 calls a day)
Direct/transfer calls to the appropriate department.
Respond to emails that arrive using our general office email address.
Resolve patient inquiries and concerns in a timely and efficient manner.
Maintain accurate records and documentation of all interactions.
Process patient payments and collect co-payments.
Adhere to all HIPAA regulations and company policies.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication and interpersonal skills
Ability to answer high volume of calls professionally and courteously
Strong organizational and time management skills
Knowledge of medical terminology
Knowledge of ECW or other EMR systems
Knowledge of Microsoft teams, ability to correspond with company departments to assist callers
Ability to work independently and as part of a team
EDUCATION AND EXPERIENCE
High school diploma or GED
Valid Texas Driver's License
BENEFITS OFFERED
3 Medical Plans
2 Dental Plans
1 Vision Plan
Employee Assistance Program
Short and Long-Term Disability Insurance
Basic and Voluntary Life with AD&D Plan
401(k) with a 2-year vesting
PTO + Holidays
Please visit our website for more information: minivasivepain.com
Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.
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The Call Center Representative is responsible for providing excellent customer service. This includes answering and transferring incoming calls, resolving patient inquiries and concerns.
ESSENTIAL FUNCTIONS
Answer high volume of incoming calls professionally and courteously. (about 100 calls a day)
Direct/transfer calls to the appropriate department.
Respond to emails that arrive using our general office email address.
Resolve patient inquiries and concerns in a timely and efficient manner.
Maintain accurate records and documentation of all interactions.
Process patient payments and collect co-payments.
Adhere to all HIPAA regulations and company policies.
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication and interpersonal skills
Ability to answer high volume of calls professionally and courteously
Strong organizational and time management skills
Knowledge of medical terminology
Knowledge of ECW or other EMR systems
Knowledge of Microsoft teams, ability to correspond with company departments to assist callers
Ability to work independently and as part of a team
EDUCATION AND EXPERIENCE
High school diploma or GED
Valid Texas Driver's License
BENEFITS OFFERED
3 Medical Plans
2 Dental Plans
1 Vision Plan
Employee Assistance Program
Short and Long-Term Disability Insurance
Basic and Voluntary Life with AD&D Plan
401(k) with a 2-year vesting
PTO + Holidays
Please visit our website for more information: minivasivepain.com
Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams strive to deliver personalized and compassionate care to meet our patients' individualized needs. At MPO, we continue to seek talented individuals who are passionate about making a difference and developing their clinical skillset. Come join our team at Minivasive Pain and Orthopedics and unlock your potential for excellence.
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Employment for this position is contingent upon the successful completion of a background check and drug screening.
#J-18808-Ljbffr