Addison Group
Job Title : Collections Specialist
Location : Irving, Texas
Compensation : $25 - $30 / hour
Benefits : This position is eligible for medical, dental, vision, and 401(k).
Job Summary We are seeking an experienced Collections Specialist to join our growing finance team in Irving, Texas. This role is responsible for managing commercial customer accounts, driving timely collections, resolving billing disputes, and supporting cash flow objectives while maintaining strong customer relationships. The ideal candidate will have a solid understanding of business-to-business collections, strong negotiation skills, and the ability to collaborate with internal sales, billing, and accounting teams. As the role evolves, the Collections Specialist may take on expanded responsibilities within Accounts Receivable and credit operations.
Key Responsibilities
Manage an assigned portfolio of B2B customer accounts to ensure timely payment of outstanding balances
Conduct outbound collection efforts via phone and email while maintaining professional customer relationships
Review aging reports, prioritize delinquent accounts, and develop action plans to reduce DSO
Research and resolve billing discrepancies, short payments, deductions, and unapplied cash
Collaborate with billing, sales, and customer service teams to resolve disputes and prevent future delays
Negotiate payment arrangements and settlements in accordance with company policy
Maintain accurate documentation of collection activity, customer communications, and account status
Recommend credit holds, credit limit adjustments, and escalations as needed
Support month-end close activities related to AR and collections reporting
Assist with internal and external audits by providing supporting documentation
Identify opportunities to improve collections processes, reporting, and customer communication
Qualifications
3–5 years of B2B collections or accounts receivable experience required
Experience managing complex or high-dollar commercial accounts preferred
Proficiency with ERP or AR systems (SAP preferred)
Strong understanding of credit and collections best practices, dispute resolution, and cash flow management
Excellent negotiation, communication, and relationship-management skills
Strong analytical and problem-solving abilities
Ability to manage a large portfolio and multiple priorities in a fast-paced environment
High level of accuracy, professionalism, and attention to detail
How to Apply If you are an experienced B2B collections professional seeking a role with long-term growth potential, we encourage you to apply.
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Location : Irving, Texas
Compensation : $25 - $30 / hour
Benefits : This position is eligible for medical, dental, vision, and 401(k).
Job Summary We are seeking an experienced Collections Specialist to join our growing finance team in Irving, Texas. This role is responsible for managing commercial customer accounts, driving timely collections, resolving billing disputes, and supporting cash flow objectives while maintaining strong customer relationships. The ideal candidate will have a solid understanding of business-to-business collections, strong negotiation skills, and the ability to collaborate with internal sales, billing, and accounting teams. As the role evolves, the Collections Specialist may take on expanded responsibilities within Accounts Receivable and credit operations.
Key Responsibilities
Manage an assigned portfolio of B2B customer accounts to ensure timely payment of outstanding balances
Conduct outbound collection efforts via phone and email while maintaining professional customer relationships
Review aging reports, prioritize delinquent accounts, and develop action plans to reduce DSO
Research and resolve billing discrepancies, short payments, deductions, and unapplied cash
Collaborate with billing, sales, and customer service teams to resolve disputes and prevent future delays
Negotiate payment arrangements and settlements in accordance with company policy
Maintain accurate documentation of collection activity, customer communications, and account status
Recommend credit holds, credit limit adjustments, and escalations as needed
Support month-end close activities related to AR and collections reporting
Assist with internal and external audits by providing supporting documentation
Identify opportunities to improve collections processes, reporting, and customer communication
Qualifications
3–5 years of B2B collections or accounts receivable experience required
Experience managing complex or high-dollar commercial accounts preferred
Proficiency with ERP or AR systems (SAP preferred)
Strong understanding of credit and collections best practices, dispute resolution, and cash flow management
Excellent negotiation, communication, and relationship-management skills
Strong analytical and problem-solving abilities
Ability to manage a large portfolio and multiple priorities in a fast-paced environment
High level of accuracy, professionalism, and attention to detail
How to Apply If you are an experienced B2B collections professional seeking a role with long-term growth potential, we encourage you to apply.
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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