Protection Specialist (3:00p - 11:00p)
Guardian Protection, Warrendale, Pennsylvania, United States
Overview
Brief Description:
If you are looking for an exciting opportunity with a company that strives to help you grow professionally, this role is based within our award-winning alarm monitoring center. Our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high-energy call center role focuses on delivering a superb customer experience while creating an environment for team members to be successful. You will work with a very upbeat and friendly team, with competitive pay and a comprehensive benefits plan including medical, dental, vision, flexible spending, long-term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire.
What’s In It For You
Attractive compensation package.
Comprehensive benefits starting day one.
Opportunities for growth within the company.
What You’ll Be Doing
Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance with established procedures.
Processing inbound calls relating to alarm events, providing secure and customer-centric assistance.
Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation, with shift schedules focused on work-life balance. Shift differential bonus potential dependent upon shift worked.
Attention to detail and accuracy is vital, ensuring actions reflect established procedures with a high standard of professional documentation.
What You’ll Need
Positive communicators – Clear tone and customer-oriented.
Customer-focused – Supporting a holistic customer-centric approach.
Application navigators – Skillfully maneuver within software applications.
Speed and accuracy – A minimum typing speed of 35 wpm is required.
Calm and collected – Effectively control emergency situations.
Education High School Diploma or equivalent
Requirements This is a position within a highly regulated business that requires the successful completion of a drug test, comprehensive background screen and ability to gain all state licenses.
Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.
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Brief Description:
If you are looking for an exciting opportunity with a company that strives to help you grow professionally, this role is based within our award-winning alarm monitoring center. Our Protection Specialists perform a pivotal role in processing and responding to customer alarm activations presented via our state-of-the-art automation software. This high-energy call center role focuses on delivering a superb customer experience while creating an environment for team members to be successful. You will work with a very upbeat and friendly team, with competitive pay and a comprehensive benefits plan including medical, dental, vision, flexible spending, long-term disability, life insurance, 401k, and generous paid time off (PTO), all effective immediately upon hire.
What’s In It For You
Attractive compensation package.
Comprehensive benefits starting day one.
Opportunities for growth within the company.
What You’ll Be Doing
Responding to various priority alarm notifications, such as burglary and fire alarms, by initiating outbound calls to customer contacts and emergency first responders in accordance with established procedures.
Processing inbound calls relating to alarm events, providing secure and customer-centric assistance.
Working within a collaborative team environment in the alarm monitoring center (Central Station) that maintains a 24/7 operation, with shift schedules focused on work-life balance. Shift differential bonus potential dependent upon shift worked.
Attention to detail and accuracy is vital, ensuring actions reflect established procedures with a high standard of professional documentation.
What You’ll Need
Positive communicators – Clear tone and customer-oriented.
Customer-focused – Supporting a holistic customer-centric approach.
Application navigators – Skillfully maneuver within software applications.
Speed and accuracy – A minimum typing speed of 35 wpm is required.
Calm and collected – Effectively control emergency situations.
Education High School Diploma or equivalent
Requirements This is a position within a highly regulated business that requires the successful completion of a drug test, comprehensive background screen and ability to gain all state licenses.
Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.
#J-18808-Ljbffr