M-TH 11-8, Fri 8-5, 1 Saturday a month (4 hours OT).
The
Loss Mitigation Specialist II
demonstrates advanced proficiency in loss mitigation practices and serves as a
Single Point of Contact (SPOC)
for an assigned portfolio of non-performing mortgage assets. This role is responsible for engaging borrowers and authorized third parties to evaluate, negotiate, and complete appropriate loss mitigation solutions to reduce foreclosure risk and investor loss. The position also supports specialized SPOC functions, including liquidation outcomes, bankruptcy cases, and high-value customer portfolios.
This position is
in-office
and not eligible for remote work.
Essential Duties and Responsibilities
Contributes to departmental performance by understanding success metrics and actively working to positively influence key performance indicators.
Achieves individual and team monthly goals and performance benchmarks.
Manages a portfolio of mortgage loans that are 90+ days delinquent or have requested loss mitigation, in accordance with investor, regulatory, departmental, and legal requirements.
Handles complex, non-traditional loss mitigation workouts, including
Short Sales, Deeds-in-Lieu , and other high-risk borrower scenarios.
Conducts inbound and outbound communications with borrowers, attorneys, real estate professionals, and authorized third parties to explain available loss mitigation options.
Clearly explains borrower eligibility and requirements for loan modifications, short sales, deeds-in-lieu, cash-for-keys programs, consents to judgment, and other loss mitigation solutions.
Reviews borrower financial information, evaluates hardship circumstances, and recommends appropriate loss mitigation strategies.
Performs light skip-tracing activities to locate and contact borrowers.
Reviews title search documentation to identify and resolve issues that could impact lien position.
Ensures full compliance with company policies, procedures, and investor guidelines.
Reviews, updates, and maintains daily reports and account records.
Qualifications To successfully perform this role, the individual must be able to meet all essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Skills and Abilities
Exceptional attention to detail.
Strong organizational skills with the ability to multitask and meet competing deadlines.
Excellent verbal and written communication skills.
Proven ability to work effectively in a team-based environment.
Sound judgment and decision-making skills.
Strong customer consulting and advisory communication skills via phone and written correspondence.
Core Competencies
Adaptability:
Effectively adjusts to changing priorities, deadlines, and business needs.
Business Ethics:
Demonstrates integrity, professionalism, and respect while upholding organizational values.
Communication:
Communicates clearly and effectively, listens actively, and selects appropriate communication methods.
Customer Service:
Handles challenging customer situations with professionalism, empathy, and responsiveness.
Dependability:
Takes accountability for responsibilities, follows direction, and consistently meets attendance and performance expectations.
Teamwork:
Collaborates effectively, values diverse perspectives, and contributes to a positive team environment.
Education and Experience
High school diploma or GED required; Associate’s degree preferred.
Two to four years of relevant mortgage servicing or loss mitigation experience required.
GSE loss mitigation experience preferred, with emphasis on
FHLMC (Freddie Mac)
and
FNMA (Fannie Mae)
guidelines.
Computer Skills
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Prior experience with
MSP ,
Black Knight/LPS , and
Sagent
systems preferred.
We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.
#J-18808-Ljbffr
The
Loss Mitigation Specialist II
demonstrates advanced proficiency in loss mitigation practices and serves as a
Single Point of Contact (SPOC)
for an assigned portfolio of non-performing mortgage assets. This role is responsible for engaging borrowers and authorized third parties to evaluate, negotiate, and complete appropriate loss mitigation solutions to reduce foreclosure risk and investor loss. The position also supports specialized SPOC functions, including liquidation outcomes, bankruptcy cases, and high-value customer portfolios.
This position is
in-office
and not eligible for remote work.
Essential Duties and Responsibilities
Contributes to departmental performance by understanding success metrics and actively working to positively influence key performance indicators.
Achieves individual and team monthly goals and performance benchmarks.
Manages a portfolio of mortgage loans that are 90+ days delinquent or have requested loss mitigation, in accordance with investor, regulatory, departmental, and legal requirements.
Handles complex, non-traditional loss mitigation workouts, including
Short Sales, Deeds-in-Lieu , and other high-risk borrower scenarios.
Conducts inbound and outbound communications with borrowers, attorneys, real estate professionals, and authorized third parties to explain available loss mitigation options.
Clearly explains borrower eligibility and requirements for loan modifications, short sales, deeds-in-lieu, cash-for-keys programs, consents to judgment, and other loss mitigation solutions.
Reviews borrower financial information, evaluates hardship circumstances, and recommends appropriate loss mitigation strategies.
Performs light skip-tracing activities to locate and contact borrowers.
Reviews title search documentation to identify and resolve issues that could impact lien position.
Ensures full compliance with company policies, procedures, and investor guidelines.
Reviews, updates, and maintains daily reports and account records.
Qualifications To successfully perform this role, the individual must be able to meet all essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Skills and Abilities
Exceptional attention to detail.
Strong organizational skills with the ability to multitask and meet competing deadlines.
Excellent verbal and written communication skills.
Proven ability to work effectively in a team-based environment.
Sound judgment and decision-making skills.
Strong customer consulting and advisory communication skills via phone and written correspondence.
Core Competencies
Adaptability:
Effectively adjusts to changing priorities, deadlines, and business needs.
Business Ethics:
Demonstrates integrity, professionalism, and respect while upholding organizational values.
Communication:
Communicates clearly and effectively, listens actively, and selects appropriate communication methods.
Customer Service:
Handles challenging customer situations with professionalism, empathy, and responsiveness.
Dependability:
Takes accountability for responsibilities, follows direction, and consistently meets attendance and performance expectations.
Teamwork:
Collaborates effectively, values diverse perspectives, and contributes to a positive team environment.
Education and Experience
High school diploma or GED required; Associate’s degree preferred.
Two to four years of relevant mortgage servicing or loss mitigation experience required.
GSE loss mitigation experience preferred, with emphasis on
FHLMC (Freddie Mac)
and
FNMA (Fannie Mae)
guidelines.
Computer Skills
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
Prior experience with
MSP ,
Black Knight/LPS , and
Sagent
systems preferred.
We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.
#J-18808-Ljbffr