Senior Customer Experience & Escalations Lead

A leading outdoor apparel company is seeking a Consumer Relations Lead for their eCommerce team. This role involves managing complex customer inquiries, handling escalations, and improving customer retention strategies. Ideal candidates should have over 7 years of experience in retail and customer care, along with strong communication and problem-solving skills. The position is based in Portland, Oregon, offering a dynamic work environment focused on enhancing customer experiences. #J-18808-Ljbffr