Field Service Representative II, Cardiopulmonary
LivaNova, Granite Heights, Wisconsin, United States
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova,
we don't just treat conditions - we aspire to alter the course of lives.
Creating LivaNova and ultimately building a new premier medical device company has been an exciting time for us! In response to our growth, we have an opportunity for a
Field Service Representative II
to join our Cardiopulmonary team.
Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.
ESSENTIAL JOB FUNCTIONS
Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
Provides corrective maintenance on equipment within assigned territory.
Ensures quality standards are met or exceeded in the performance of services provided.
Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
Responsible for maintaining financial cost effectiveness within the assigned territory.
Works effectively with coworkers, other departments and customers.
Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
Performs other additional duties or projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Requires high level of organizational and territory management skills.
Demonstrated ability to manage self.
Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
Strong focus on customer relations and timely resolution of problems.
Demonstrated accountability for field service administrative tasks.
Strong analytical and problem solving skills relating to solving equipment problems.
Stand 90% / Sit/Walk 10%
Availability for call 24/7
Lift 0-50 lbs
Grip, grasp, push, pull
Kneel, stoop, bend, twist, reach above the shoulders
Repetitive use on computer
Pinch repetitively
Oral Comprehension
Communication Skills
Written Comprehension
Mathematical Reasoning
Memorization
Spatial Orientation
Blood borne pathogen exposure
Around 75% travel
EDUCATION AND EXPERIENCE
Requires 2 years of Technical College or equivalent
Minimum of 3 years as a Field Service Representative or Hospital Technician
Pay Transparency The salary range for this position is $75,000- $85,000 base + bonus potential.
Employee benefits include:
Health benefits - Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
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we don't just treat conditions - we aspire to alter the course of lives.
Creating LivaNova and ultimately building a new premier medical device company has been an exciting time for us! In response to our growth, we have an opportunity for a
Field Service Representative II
to join our Cardiopulmonary team.
Under general supervision, inspects, services, and repairs equipment on which training has been provided. Makes frequent contact with the home office to receive assignments and to review service problems. May obtain assistance of more qualified personnel to solve extremely difficult or complex problems.
ESSENTIAL JOB FUNCTIONS
Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
Provides corrective maintenance on equipment within assigned territory.
Ensures quality standards are met or exceeded in the performance of services provided.
Responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
Responsible for maintaining financial cost effectiveness within the assigned territory.
Works effectively with coworkers, other departments and customers.
Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
Performs other additional duties or projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Requires high level of organizational and territory management skills.
Demonstrated ability to manage self.
Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
Strong focus on customer relations and timely resolution of problems.
Demonstrated accountability for field service administrative tasks.
Strong analytical and problem solving skills relating to solving equipment problems.
Stand 90% / Sit/Walk 10%
Availability for call 24/7
Lift 0-50 lbs
Grip, grasp, push, pull
Kneel, stoop, bend, twist, reach above the shoulders
Repetitive use on computer
Pinch repetitively
Oral Comprehension
Communication Skills
Written Comprehension
Mathematical Reasoning
Memorization
Spatial Orientation
Blood borne pathogen exposure
Around 75% travel
EDUCATION AND EXPERIENCE
Requires 2 years of Technical College or equivalent
Minimum of 3 years as a Field Service Representative or Hospital Technician
Pay Transparency The salary range for this position is $75,000- $85,000 base + bonus potential.
Employee benefits include:
Health benefits - Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
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