Edfinancial Services
Customer Service Representative
Edfinancial Services, Knoxville, Tennessee, United States, 37955
Overview
Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance!
Join the Edfinancial Team - Where Purpose Meets Growth!
Position: Customer Service Representative (On-Site - Knoxville, TN)
Class Start Date: February 17, 2026
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That\'s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Learn More: Edfinancial Careers
Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
What You\'ll Do As a Customer Service Representative, you\'ll be the friendly, knowledgeable voice our customers depend on. You\'ll:
Handle inbound and outbound calls with professionalism and empathy.
Provide accurate, clear information about our products and services.
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support each customer interaction.
Collaborate with your team to create a positive, high-quality work environment.
Why You\'ll Love Working Here At Edfinancial, we don\'t just talk about culture - we live it.
You\'ll join a community that values:
Growth & Development: Paid training, certifications, and opportunities for advancement.
Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
Purpose: Every call you take helps our customers manage one of life\'s biggest investments - their education.
"The people here genuinely care - it feels like family."
- Edfinancial Team Member
What We\'re Looking For
Strong communication and listening skills
A professional, positive attitude
Ability to stay organized and meet daily goals
Basic computer proficiency
Open availability during business hours
Work Details
On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
Hours of Operation (Starting April 1, 2025):
Mon: 8 AM - 11 PM EST
Tue-Fri: 8 AM - 8 PM EST
Sat: 10 AM - 2 PM EST
Schedules are assigned based on business needs; flexibility is key!
Overtime: Occasionally required during peak times
Additional Responsibilities
Maintain confidentiality and data security at all times
Stay current with system updates, loan phases, and compliance standards
Complete annual training and certifications
Support other departments during peak seasons
Ready to Start Your Journey?
Be part of a team that values integrity, growth, and community.
Apply today and start your next chapter with Edfinancial Services!
#J-18808-Ljbffr
Join the Edfinancial Team - Where Purpose Meets Growth!
Position: Customer Service Representative (On-Site - Knoxville, TN)
Class Start Date: February 17, 2026
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That\'s over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Learn More: Edfinancial Careers
Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
What You\'ll Do As a Customer Service Representative, you\'ll be the friendly, knowledgeable voice our customers depend on. You\'ll:
Handle inbound and outbound calls with professionalism and empathy.
Provide accurate, clear information about our products and services.
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support each customer interaction.
Collaborate with your team to create a positive, high-quality work environment.
Why You\'ll Love Working Here At Edfinancial, we don\'t just talk about culture - we live it.
You\'ll join a community that values:
Growth & Development: Paid training, certifications, and opportunities for advancement.
Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
Purpose: Every call you take helps our customers manage one of life\'s biggest investments - their education.
"The people here genuinely care - it feels like family."
- Edfinancial Team Member
What We\'re Looking For
Strong communication and listening skills
A professional, positive attitude
Ability to stay organized and meet daily goals
Basic computer proficiency
Open availability during business hours
Work Details
On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
Hours of Operation (Starting April 1, 2025):
Mon: 8 AM - 11 PM EST
Tue-Fri: 8 AM - 8 PM EST
Sat: 10 AM - 2 PM EST
Schedules are assigned based on business needs; flexibility is key!
Overtime: Occasionally required during peak times
Additional Responsibilities
Maintain confidentiality and data security at all times
Stay current with system updates, loan phases, and compliance standards
Complete annual training and certifications
Support other departments during peak seasons
Ready to Start Your Journey?
Be part of a team that values integrity, growth, and community.
Apply today and start your next chapter with Edfinancial Services!
#J-18808-Ljbffr