Interactive Teller - Bilingual Spanish Preferred

# Interactive Teller - Bilingual Spanish PreferredWichita, KS 67202Education LevelHigh School## DescriptionWe recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.When you join the Meritrust team, your benefits will include:* Comprehensive medical insurance plan* Dental and vision insurance* Generous paid-time-off* 12 paid holidays* 401(k) plan* Wellness program* Tuition assistance* Employee loan discount* Employee Assistance Program (EAP)* Life and disability coverage* Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.* Supportive and engaging work environment.* A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.* A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.* Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed.This is a full-time position working 40 hours a week, Monday-Friday 9:00am-5:00pm with Rotating Saturdays.**OVERVIEW:**The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs). This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well-being, and recommending Meritrust products and services when appropriate.**ESSENTIAL FUNCTIONS:*** Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.* Accurately perform all teller functions with a strong attention to detail and compliance.* Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.* Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.* Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.* Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.* Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.* Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.* Build and maintain positive working relationships with internal business partners, retail teams, and department staff.* Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.* Maintain open and effective communication with direct management.* Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.* Perform additional duties as assigned by the supervisor.## Qualifications**Education/Certification:*** High School diploma or equivalent**Required Knowledge:*** Previous financial institution experience preferred, include knowledge or principles and practices of a financial institution**Experience Required:*** Minimum of 1 year customer service experience is preferred**HARD/TECHNICAL SKILLS/ABILITIES:*** Bilingual Spanish preferred* Excellent interpersonal and communication skills including the ability to project a courteous and friendly personality through video* Ability to operate applicable PC programs necessary for job function**WORKING CONDITIONS*** Standard office conditions* Low to moderate noise* Limited lifting up to 25 lbs.*This description has been reviewed to ensure that only essential functions and basic duties have been included.

Peripheral tasks, only incidentally related to each position, have been excluded.

Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate.**In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.**The Credit Union believes that each employee makes a significant contribution to our success.

That contribution should not be limited by the assigned responsibilities.

Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent.

It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.****Job descriptions are not intended as and do not create employment contracts.

The organization maintains its status as an at-will employer.

Employees can be terminated for any reason not prohibited by law.*** #J-18808-Ljbffr