Bilingual - Customer Solutions Representative - Collector - Lewisville, TX - Sta
Ally, Austin, Texas, us, 78716
Overview
General information
Ref # 21559
Remote? No
The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.
We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Compensation & Schedule: Compensation: $23.75/hr. + monthly incentives. Training class starts: April 6, 2026. Work schedule after training:
8am - 5pm EST or (7am - 4pm CST) Monday through Friday
12pm - 9pm EST or (11am - 8pm CST) one day per week
8am - 12pm EST or (7am - 11am CST) one Saturday per month
The Work Itself
Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
Contact Ally auto loan customers regarding late or missed payments.
Understand reasons for delinquency and negotiate payment arrangements.
Respond to customer inquiries via phone, workflow systems, and email.
Research and resolve account discrepancies.
Document all interactions clearly and accurately.
Maintain professionalism and accuracy while managing accounts.
Meet performance standards for call volume, delinquency, and customer satisfaction.
Identify and recommend solutions to avoid repossession losses.
Use computerized systems for tracking and troubleshooting.
Maintain strict confidentiality of customer information.
Adhere to all state and federal laws in the handling of accounts.
The Skills You Bring
Bilingual (Spanish) skills are required.
High school diploma or GED equivalent required.
Experience in financial services or a related industry preferred.
Associate or bachelor’s degree in business or related field may be used in lieu of experience.
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Sales, negotiation, and skip tracing skills preferred.
Proficiency with Microsoft Windows and internet-based applications required.
Ability to multi-task and meet key performance metrics.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
Ability to work flexible hours, including weekends, holidays, and overtime as needed.
#LI-Hybrid
How We\'ll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
Emerging: 49400
Experienced: 52520
Expert: 55640
Incentive Compensation: This position is eligible to participate in our annual incentive plan
#J-18808-Ljbffr
Ref # 21559
Remote? No
The Opportunity Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.
We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Compensation & Schedule: Compensation: $23.75/hr. + monthly incentives. Training class starts: April 6, 2026. Work schedule after training:
8am - 5pm EST or (7am - 4pm CST) Monday through Friday
12pm - 9pm EST or (11am - 8pm CST) one day per week
8am - 12pm EST or (7am - 11am CST) one Saturday per month
The Work Itself
Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
Contact Ally auto loan customers regarding late or missed payments.
Understand reasons for delinquency and negotiate payment arrangements.
Respond to customer inquiries via phone, workflow systems, and email.
Research and resolve account discrepancies.
Document all interactions clearly and accurately.
Maintain professionalism and accuracy while managing accounts.
Meet performance standards for call volume, delinquency, and customer satisfaction.
Identify and recommend solutions to avoid repossession losses.
Use computerized systems for tracking and troubleshooting.
Maintain strict confidentiality of customer information.
Adhere to all state and federal laws in the handling of accounts.
The Skills You Bring
Bilingual (Spanish) skills are required.
High school diploma or GED equivalent required.
Experience in financial services or a related industry preferred.
Associate or bachelor’s degree in business or related field may be used in lieu of experience.
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Sales, negotiation, and skip tracing skills preferred.
Proficiency with Microsoft Windows and internet-based applications required.
Ability to multi-task and meet key performance metrics.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
Ability to work flexible hours, including weekends, holidays, and overtime as needed.
#LI-Hybrid
How We\'ll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
Emerging: 49400
Experienced: 52520
Expert: 55640
Incentive Compensation: This position is eligible to participate in our annual incentive plan
#J-18808-Ljbffr