Sr Customer Service Representative
Standex International, Sugar Land, Texas, United States, 77479
Overview
Standex International
is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Responsibilities
Communicate with customers on various support related matters – part/PO statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups, etc., as back up to Customer Service Reps.
Coordinate shipping activities with the shipping department to ensure timely shipments and any special customer related instructions, including shipping schedule review and approval.
Daily review of POSO system for order accuracy.
Handle ramp up and special projects as related to new and current customers.
Main focus will be time sensitive customers, as well as more difficult and complex assignments.
Management of inventory stock levels through reports and analysis.
Keep information in ERP system current and up-to-date to generate open sales order reports, shipping reports, forecast reports, etc.
Evaluate customer forecasts/demands and purchase orders and run internal reports.
Analyze status of each part number by evaluating various standard and custom reports to ensure sufficient stock levels to meet customer demands on time; communicate any changes needed to management for review and updating.
Coordinate various part and PO related activities through materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.
Handle high demand parts and scheduling.
Run, analyze, and provide updates on unconfirmed reports to ensure Objections/Arbitrations (OAs) are to customers quickly and to identify possible problem parts.
Maintain effective customer communication, respond promptly to requests, and coordinate with production and purchasing to ensure fast and accurate replies.
Customer Communication
Keep customers informed and reply to their requests promptly.
Support customer-specific requirements such as online log-ins, passwords, submission, order acknowledgement, post dates, status updates, etc.
Coordinate customer requests, production rush orders, shipping, and other special requests through purchasing and production to ensure prompt and efficient customer replies.
Conduct customer meetings and loop in management when needed for support.
RMA process – gather needed information to process the RMA, provide the customer with needed information once RMA has started, coordinate with shipping to ship replacement and pickup if needed, and send final information including credit when RMA is closed.
Other duties as assigned.
Leadership in Department
Training new employees coming into the department.
What You'll Bring
A college degree or prior work experience in related field of customer service/support.
What We Value
Advanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them. Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills. Additionally, good typing, spelling, and written communication skills are necessary.
Ability to multi-task, work under pressure, meet deadlines, coordinate activities with various departments, and thrive in a fast-paced work environment.
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Responsibilities
Communicate with customers on various support related matters – part/PO statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups, etc., as back up to Customer Service Reps.
Coordinate shipping activities with the shipping department to ensure timely shipments and any special customer related instructions, including shipping schedule review and approval.
Daily review of POSO system for order accuracy.
Handle ramp up and special projects as related to new and current customers.
Main focus will be time sensitive customers, as well as more difficult and complex assignments.
Management of inventory stock levels through reports and analysis.
Keep information in ERP system current and up-to-date to generate open sales order reports, shipping reports, forecast reports, etc.
Evaluate customer forecasts/demands and purchase orders and run internal reports.
Analyze status of each part number by evaluating various standard and custom reports to ensure sufficient stock levels to meet customer demands on time; communicate any changes needed to management for review and updating.
Coordinate various part and PO related activities through materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.
Handle high demand parts and scheduling.
Run, analyze, and provide updates on unconfirmed reports to ensure Objections/Arbitrations (OAs) are to customers quickly and to identify possible problem parts.
Maintain effective customer communication, respond promptly to requests, and coordinate with production and purchasing to ensure fast and accurate replies.
Customer Communication
Keep customers informed and reply to their requests promptly.
Support customer-specific requirements such as online log-ins, passwords, submission, order acknowledgement, post dates, status updates, etc.
Coordinate customer requests, production rush orders, shipping, and other special requests through purchasing and production to ensure prompt and efficient customer replies.
Conduct customer meetings and loop in management when needed for support.
RMA process – gather needed information to process the RMA, provide the customer with needed information once RMA has started, coordinate with shipping to ship replacement and pickup if needed, and send final information including credit when RMA is closed.
Other duties as assigned.
Leadership in Department
Training new employees coming into the department.
What You'll Bring
A college degree or prior work experience in related field of customer service/support.
What We Value
Advanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them. Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills. Additionally, good typing, spelling, and written communication skills are necessary.
Ability to multi-task, work under pressure, meet deadlines, coordinate activities with various departments, and thrive in a fast-paced work environment.
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr