Job Summary : This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. It also manages the sales process, including marketing, lead management, touring, closing and delivering exceptional customer service to prospects and residents.
Essential Duties and Responsibilities
Maintains an excellent customer service relationship.
Adheres to the Panther Residential Management standard operating procedures.
Leases apartments and sells the products and services of the property to prospects.
Responds to internet leads, answers prospect calls and conducts property tours shop guidelines.
Works to optimize occupancy while maximizing effective leased rent.
Utilizes established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve or exceed budgeted occupancy percentages.
Maintains thorough product knowledge of the property and the major competition.
Prepares and has a thorough knowledge of all lease‑related paperwork.
Maintains prospect traffic and leasing data and assists with other computer data entry as necessary.
Delivers resident gifts; inspects units for move‑ins to ensure units are ready.
Assists with planning and hosting of resident functions.
Audits all lease and renewal files for key controls and submits bonuses to the Community Manager.
Reviews guest cards to ensure entry and follow‑up as well as monitor traffic trends.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies Intellectual
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
Interpersonal
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens without interrupting; stays open to others’ ideas.
Oral Communication – Speaks clearly and persuasively; listens and clarifies; responds well to questions; demonstrates presentation skills.
Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; builds positive team spirit; puts team success above personal interests.
Organization
Diversity – Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment‑free environment.
Ethics – Treats people with respect; keeps commitments; works with integrity; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly; supports organization’s goals and values.
Strategic Thinking – Develops strategies to achieve goals; analyzes market and competition; adapts to changing conditions.
Self‑Management
Professionalism – Approaches others tactfully; handles pressure well; respects all persons; follows through on commitments.
Safety And Security – Observes safety procedures; reports uses equipment properly.
Adaptability – Adjusts to changes; manages competing demands; chooses appropriate methods.
Attendance/Punctuality – Consistently on time; ensures coverage when absent.
Dependability – Follows instructions; takes responsibility; keeps commitments; works extra hours when needed.
Initiative – Volunteers readily; undertakes self‑development; seeks increased responsibilities.
Innovation – Displays original thinking; offers suggestions; presents ideas that capture attention.
Benefits
Health, Dental & Vision insurance offered after 30 days of employment.
Company‑paid Group Life Insurance and Short‑Term Disability.
Voluntary AD&D Insurance and Long‑Term Disability.
401(k) with company match after 6 months of employment.
15 days of PTO / 2 personal days.
7 holidays observed and paid (*Veterans eligible for Veterans Day).
Company‑provided apparel/uniforms.
Requirements Qualifications : The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/Or Experience : High school diploma or GED, and one to three months of related experience and/or training is recommended but not required.
Language Skills : Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals; writes routine reports and correspondence; reads and writes English fluently.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio, percent; interpret bar graphs.
Reasoning Ability : Applies common sense to carry out instructions; solves problems with several concrete variables.
Computer Skills : Knowledge of internet, spreadsheet (Excel), word processing (Word), email (Outlook), presentation (PowerPoint), publisher (Publisher); ability to learn Onesite.
Certificates, Licenses, Registrations : Valid driver’s license and acceptable motor vehicle record; must provide own vehicle.
Other Qualifications : Commitment to ongoing professional development; may wear career apparel as defined by company standards; works any day of the week, 52 weeks a year, including overtime and on‑call as required.
Physical Demands : Sit, use hands, reach, speak; stand and walk; lift up to 20 pounds; requires vision abilities.
Work Environment : Noise level is usually moderate.
#J-18808-Ljbffr
Essential Duties and Responsibilities
Maintains an excellent customer service relationship.
Adheres to the Panther Residential Management standard operating procedures.
Leases apartments and sells the products and services of the property to prospects.
Responds to internet leads, answers prospect calls and conducts property tours shop guidelines.
Works to optimize occupancy while maximizing effective leased rent.
Utilizes established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve or exceed budgeted occupancy percentages.
Maintains thorough product knowledge of the property and the major competition.
Prepares and has a thorough knowledge of all lease‑related paperwork.
Maintains prospect traffic and leasing data and assists with other computer data entry as necessary.
Delivers resident gifts; inspects units for move‑ins to ensure units are ready.
Assists with planning and hosting of resident functions.
Audits all lease and renewal files for key controls and submits bonuses to the Community Manager.
Reviews guest cards to ensure entry and follow‑up as well as monitor traffic trends.
Supervisory Responsibilities This job has no supervisory responsibilities.
Competencies Intellectual
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
Interpersonal
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service.
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens without interrupting; stays open to others’ ideas.
Oral Communication – Speaks clearly and persuasively; listens and clarifies; responds well to questions; demonstrates presentation skills.
Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; builds positive team spirit; puts team success above personal interests.
Organization
Diversity – Demonstrates knowledge of EEO policy; respects cultural differences; promotes a harassment‑free environment.
Ethics – Treats people with respect; keeps commitments; works with integrity; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly; supports organization’s goals and values.
Strategic Thinking – Develops strategies to achieve goals; analyzes market and competition; adapts to changing conditions.
Self‑Management
Professionalism – Approaches others tactfully; handles pressure well; respects all persons; follows through on commitments.
Safety And Security – Observes safety procedures; reports uses equipment properly.
Adaptability – Adjusts to changes; manages competing demands; chooses appropriate methods.
Attendance/Punctuality – Consistently on time; ensures coverage when absent.
Dependability – Follows instructions; takes responsibility; keeps commitments; works extra hours when needed.
Initiative – Volunteers readily; undertakes self‑development; seeks increased responsibilities.
Innovation – Displays original thinking; offers suggestions; presents ideas that capture attention.
Benefits
Health, Dental & Vision insurance offered after 30 days of employment.
Company‑paid Group Life Insurance and Short‑Term Disability.
Voluntary AD&D Insurance and Long‑Term Disability.
401(k) with company match after 6 months of employment.
15 days of PTO / 2 personal days.
7 holidays observed and paid (*Veterans eligible for Veterans Day).
Company‑provided apparel/uniforms.
Requirements Qualifications : The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/Or Experience : High school diploma or GED, and one to three months of related experience and/or training is recommended but not required.
Language Skills : Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals; writes routine reports and correspondence; reads and writes English fluently.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio, percent; interpret bar graphs.
Reasoning Ability : Applies common sense to carry out instructions; solves problems with several concrete variables.
Computer Skills : Knowledge of internet, spreadsheet (Excel), word processing (Word), email (Outlook), presentation (PowerPoint), publisher (Publisher); ability to learn Onesite.
Certificates, Licenses, Registrations : Valid driver’s license and acceptable motor vehicle record; must provide own vehicle.
Other Qualifications : Commitment to ongoing professional development; may wear career apparel as defined by company standards; works any day of the week, 52 weeks a year, including overtime and on‑call as required.
Physical Demands : Sit, use hands, reach, speak; stand and walk; lift up to 20 pounds; requires vision abilities.
Work Environment : Noise level is usually moderate.
#J-18808-Ljbffr