Bilingual Spanish/English Phone Support Representative - Onsite
Journeys Group, Nashville, Tennessee, United States, 37247
Job Category:
Customer Service JY
Requisition Number:
BILIN002513
Posted: January 16, 2026
Full-Time
On-site
Rate: $17 USD per hour
Locations Showing 1 location
Description Position Overview: We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences.
Key Responsibilities
Customer Interaction:
Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date.
Data Management:
Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.
Brand Representation:
Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.
Performance Standards:
Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.
Information Security:
Uphold the safety, security, and privacy of all customer information in compliance with company policies.
Additional Support:
Perform other tasks as needed to support business operations.
Qualifications
High school diploma or GED.
1-2 years of customer service or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement).
Employee Discount:
Enjoy a 40% discount on Journeys merchandise, in store and online.
Weekly Pay:
Receive weekly compensation for your work.
Comprehensive Paid Training
Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role.
Career Growth:
Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond.
Benefits
Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program.
Retirement Savings: Participate in Genesco’s 401(k) plan with company matching contributions.
Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs.
Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans.
If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this position.
Behaviors Preferred Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic Shows intense and eager enjoyment and interest.
Motivations Preferred Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization.
Growth Opportunities Inspired to perform well by the chance to take on more responsibility.
Education Required High School or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Customer Service JY
Requisition Number:
BILIN002513
Posted: January 16, 2026
Full-Time
On-site
Rate: $17 USD per hour
Locations Showing 1 location
Description Position Overview: We are seeking a dedicated and customer-focused individual to join our team as a Bilingual Phone Support Representative at Journeys. In this role, you will handle inbound customer calls, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional service will play a crucial role in enhancing our customers' experiences.
Key Responsibilities
Customer Interaction:
Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date.
Data Management:
Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.
Brand Representation:
Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.
Performance Standards:
Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.
Information Security:
Uphold the safety, security, and privacy of all customer information in compliance with company policies.
Additional Support:
Perform other tasks as needed to support business operations.
Qualifications
High school diploma or GED.
1-2 years of customer service or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English and Spanish with strong typing skills (must meet minimum words-per-minute requirement).
Employee Discount:
Enjoy a 40% discount on Journeys merchandise, in store and online.
Weekly Pay:
Receive weekly compensation for your work.
Comprehensive Paid Training
Receive in-depth training over two seeks to equip you with the tools and knowledge needed for success in this role.
Career Growth:
Unlock opportunities to advance your career within Journeys, with pathways to grow in customer service, leadership, and beyond.
Benefits
Health and Wellness: Access medical, dental, and vision insurance options, along with mental health support through an Employee Assistance Program.
Retirement Savings: Participate in Genesco’s 401(k) plan with company matching contributions.
Education Support: Benefit from tuition assistance, student loan contributions, and discounts on educational programs.
Financial Protection: Take advantage of life insurance, critical illness, and hospital indemnity plans.
If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this position.
Behaviors Preferred Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic Shows intense and eager enjoyment and interest.
Motivations Preferred Ability to Make an Impact Inspired to perform well by the ability to contribute to the success of a project or the organization.
Growth Opportunities Inspired to perform well by the chance to take on more responsibility.
Education Required High School or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr