Customer Support Representative
OLSA Resources, Inc., Richmond, Virginia, United States, 23214
One of the top shipping companies in the country!
Job Description
Provides in-bound telephone customer support in a call center environment and determines the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input may be required. Qualifications
Previous call center experience required, as well as experience with microsoft office applications (excel andword) Additional Information
These positions start at $10.00/hr and move up to $11.00/hr after training.
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Provides in-bound telephone customer support in a call center environment and determines the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input may be required. Qualifications
Previous call center experience required, as well as experience with microsoft office applications (excel andword) Additional Information
These positions start at $10.00/hr and move up to $11.00/hr after training.
#J-18808-Ljbffr